Automated lockers and self-service kiosks rule as Post Office hits digital age

By | September 8, 2014

Hi-tech revamps promise slicker service, video booths and click-and-collect convenience, but unions fear job losses


With click-and-collect one of the few areas of rapid sales growth for retailers, an ever-growing number of service providers are aiming to cash in. Logistics company ByBox is helping supermarket Waitrose install refrigerated collection lockers at Gatwick airport; Argos shoppers will be able to pick up eBay parcels from 650 stores by the end of this year; and London Underground and Network Rail have both announced plans to turn stations into pickup points for a host of retailers. Local independent shops are also getting in on the act via the CollectPlus network.