Automation affecting American workforce

By | February 13, 2022

Effects of Automation on American Workers

Nice article on GQ Magazine Feb 2020

automation self-serviceExcerpt:

When McDonald’s began experimenting with automated kiosks for customers to place their orders, the company’s former CEO Ed Rensi blamed it on movements to raise the minimum wage. In a 2016 post for Forbes, he crowed, “I told you so. In 2013, when the Fight for $15 was still in its growth stage, I and others warned that union demands for a much higher minimum wage would force businesses with small profit margins to replace full-service employees with costly investments in self-service alternatives.” Despite Rensi’s self-congratulatory statements, there’s no empirical evidence that raising the minimum wage leads to job loss. But to carry Rensi’s argument to its obvious conclusion, automation is also cheaper than paying employees the current minimum wage, making it all the more appealing to companies like McDonald’s—which has consistently made between $21 and $28 billion in revenue each year since 2006.

The question of how to deal with the fallout from automating jobs out of existence is hotly contested.

Author: Retail Systems

Craig Allen Keefner is an influential figure in the self-service technology industry, best known for his leadership in kiosks, digital signage, and retail automation. Based in Denver, Colorado, Keefner has managed the Kiosk Industry Group (Kiosk Manufacturer Association) since 2014, supporting self-service professionals and overseeing projects in kiosks, point-of-sale systems, thin client technology, and related fields.​ Over his career, Keefner has served in various executive and managerial roles—including as owner and CEO of pioneering kiosk and retail tech companies, as well as managing key industry websites such as kioskindustry.org and thinclient.org. His experience also includes significant contributions to the deployment and advancement of interactive technology in healthcare, retail, and smart cities.​ Keefner holds a BA from the University of Tulsa and has earned credentials in electronics and technology from institutions like the Missouri Institute of Technology and DeVry. Often recognized as “Mr. Kiosk,” he is noted for his expertise, industry advocacy, and innovation in digital self-service solutions