Can Chatbot Concierges Save Shopping Malls? |

By | September 19, 2017

With brick-and-mortar chains shutting down, Simon Property Group, the world’s largest mall owner, looks for out-of-the-box solutions to save physical retail.


The physical world of commerce might just have within it the killer use case that the chatbot needs, because it digitizes a physical experience for a consumer in a way that actually adds to the overall experience.


“The Simon Facebook Messenger bot provides an always-on, instantly available digital concierge experience. That means that wherever they are, shoppers can get their top questions answered through their mobile device.”