Fast-food restaurants embrace mobile technology & self-service order kiosks

By | July 11, 2015

Consumers now have the opportunity to customize orders and bypass the counter line through self-service kiosks and mobile apps.

Source: chronicle.augusta.com

OPEN ABOUT THREE weeks, the Aiken County McDonald’s is seeing about 60 percent of its indoor business at the kiosks, according to franchise owners.

Author: craig keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk