Retail banking – What challenges will the new generation of polymer banknotes pose for retailers?

By | November 2, 2015

New £5 polymer notes featuring Sir Winston Churchill’s image are due to be launched in the second half of 2016, with new £10 notes – featuring Jane Austen

Source: www.talkingretail.com

The transition to polymer banknotes – which are around 15% smaller than existing notes – poses a number of challenges for retailers.


First and foremost is the need to upgrade or replace cash-handling equipment – such as note validators, cash counting equipment, ATMs, vending/self-service machines and smart safes.

Certainly, self-fill ATMs, which are replenished by retailers with daily takings, will pose the biggest headache. ATM cassettes can hold either polymer or paper notes, but not both. So, during the ‘co-circulation’ period when both notes types are prevalent, retailers may not receive the volumes of polymer necessary to replenish their new polymer-dispensing ATMs.

The upgrading of self-filling ATMs poses two issues. Firstly, retailers that don’t have enough polymer notes to fill their ATM will have to purchase extra notes from the bank. Secondly, retailers with (upgraded) machinery will have to bank all paper notes received from customers, as it will not be possible to recycle notes through their ATMs. Both scenarios incur a cost.

Author: craig keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk