Speed to Market: Meeting Customer Expectations for “Last Mile” Delivery

By | September 20, 2016

The UPS Pulse of the Online Shopper™ study for 2016 revealed that customers are more patient with online delivery than one might think — but their patience is not endless

Source: www.retaildive.com

Certain demographic groups expect faster speed-to-market than others, according to the UPS Pulse of the Online Shopper. For instance, with same-day delivery, one out of three urban shoppers expect that orders placed before 3 p.m. should arrive by later that day.  For next-day orders, one in three of all shoppers expect an order made before 3 p.m. to arrive next day.