The Future Of The Retail Customer Experience: Experts Discuss Trends And Engagement – Forbes

By | February 12, 2016

Do you know what robots, Abe Vigoda, and the Internet of Things have in common? They’re are all part of the future of the retail customer experience, as you’ll learn in this discussion of what’s new and/or interesting in the retail customer experience landscape. This discussion features customer experience consultants Micah Solomon (that’s me, your author) […]

Source: www.forbes.com

In-store sensing starts to give bricks and mortar a leg up on clicks and mortar.

Author: craig keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk