Teaser Text -Walgreens’ digital efforts are paying off with record-setting results. Learn about the cutting-edge tech the retailer has in place to spur pharmacy sales and its plans to test a new store format in 2018.Click here to edit the content
Source: risnews.com
The gist is 20% of refills flow thru digital channels. That seems low to me actually. Also the IVR system is more of initial blockage/delay for service the way it is set up and responds.