White Paper – Consumer Behavior 2015 Retail

By | November 16, 2015

Consumers look to spend in brick-and-mortar When discussing the state of retail, it is important to investigate retail spending trends. Recent research by eMarketer takes a look at how and where consumers in the United States are going to be spending money over the next 6 or 7 years. eMarketer’s research reveals that disposable income spent by consumers in the U.S. for brick-and-mortar retail stores will be $5 trillion by 2020 (Figure 1).Spending charts

This chart points out two important factors; online retailing is going to grow and more than double, but the relative level of money spending in stores is still many multiples of what is spent online, even when projected out to 2020. The fact that consumers will be spending $5 trillion in brick-and-mortar by 2020 means that
retailers have to be prepared to accommodate shoppers and their changing needs.

According to a recent report from the U.S. Department of Commerce2, in 2014, e-commerce accounted for only 8.3% of total retail sales. In other words, despite the rapid growth rate of the e-commerce market, the lion’s share of retail sales is still done within traditional brick-and-mortar stores.

TimeTrade recently conducted its own survey of 1,029 consumers regarding their perceptions and habits around retail shopping. Results indicate that more than 87% of respondents plan to shop in stores at least as often as they did in 2014.

Download full paper.

The-State-of-Retail-2015–Consumer-Behavior

Author: Retail Systems

Craig Allen Keefner is an influential figure in the self-service technology industry, best known for his leadership in kiosks, digital signage, and retail automation. Based in Denver, Colorado, Keefner has managed the Kiosk Industry Group (Kiosk Manufacturer Association) since 2014, supporting self-service professionals and overseeing projects in kiosks, point-of-sale systems, thin client technology, and related fields.​ Over his career, Keefner has served in various executive and managerial roles—including as owner and CEO of pioneering kiosk and retail tech companies, as well as managing key industry websites such as kioskindustry.org and thinclient.org. His experience also includes significant contributions to the deployment and advancement of interactive technology in healthcare, retail, and smart cities.​ Keefner holds a BA from the University of Tulsa and has earned credentials in electronics and technology from institutions like the Missouri Institute of Technology and DeVry. Often recognized as “Mr. Kiosk,” he is noted for his expertise, industry advocacy, and innovation in digital self-service solutions