Apex Introduces AnyWhere™ Self-Serve Solutions for Retail

FROM 2015 — Opens New Sales Channels to Consumers; On Display at NRF booth 825

NEW YORK – (Jan. 11, 2015) – Apex Supply Chain Technologies has introduced AnyWhere self-service product-delivery solutions for today’s on-the-go consumer. AnyWhere and the Apex Trajectory Cloud perfectly suit brands seeking omni-channel relationships with consumers by enabling them to order from AnyWhere, ship to AnyWhere and pickup AnyWhere 24/7. “Apex AnyWhere systems allow retailers to open new channels for their customers to make and pick up a purchase,” said Apex CEO Kent Savage. “We are removing the limits of time and location so that consumers can buy and pick up their merchandise whenever, wherever and however they want. It allows retailers to provide a new and better customer experience that is perfectly aligned with the expectations of today’s on the-go consumer.” Apex AnyWhere solutions are purpose-built to accommodate virtually anything that can be sold—from items as small as a cup of coffee to lumber, drywall and cement bags. They are ideal for food and beverage, hardware home centers, fashion, electronics, high tech, sporting goods, and auto parts. They also support self-service fashion, tool and equipment rental, and are available for both indoor and outdoor use. The Apex Trajectory Cloud is the smarts behind the device, and serves as a single, secure, unified transaction platform. The Trajectory Cloud manages secure transactions, providing real-time data on inventory levels at every position in the supply chain. It integrates easily with retailers’ existing systems to provide rich analytics and insights into buying behaviors, trends and loyalty preferences. AnyWhere Self-Serve Solutions will enable a wide range of scenarios to make real-time retail work across multiple channels. For example, a customer may use their smart phone to place a coffee order on their way to work.

The drink is prepared and placed into a temperature-controlled, Apex smart locker system. When the customer arrives, they can skip past the line, grab the drink from the locker, and be on their way. Or a customer may make a clothing purchase online and click to indicate where to pick up the item. At a time that’s convenient, they can then go to pick up the purchase from the Apex smart locker system. A contractor or do-it-yourselfer may need multiple supplies from a home improvement store. After the order is submitted through the store’s online shopping cart, the store places the merchandise outside in an Apex AnyWhere secure locker, ready for pickup, day or night. Time that had been lost walking around the large store can now be used more efficiently. Customer experience is improved and both sales and brand loyalty go up. AnyWhere is the newest breakthrough innovation from Apex Supply Chain Technologies, already a leader in Real-Time solutions technology.

Apex manages millions of secure transactions each week for more than 15,000 companies throughout the world. Apex AnyWhere solutions are on display this week in booth 825 at the National Retail Federation’s annual Convention and Expo in New York City.

About Apex Supply Chain Technologies: Mason, Ohio-based Apex Supply Chain Technologies is a global leader in automated dispensing systems for applications in retail, professional, service and industrial settings. CEO and founder Kent Savage is widely recognized as an international expert on automated dispensing and technology solutions and a visionary for innovative applications of the technology. Apex has managed more than one billion automated vending transactions and serves thousands of global clients, including more than 300 Fortune 1000 companies.

For more information visit www.apexsupplychain.com/retail or call +1 (800) 229-7912. ### Media Contact: Kimberly Carroll Vice President, Marketing, Apex Supply Chain Technologies 513-492-9825 kimberly.carroll@apexsupplychain.com

Retail enters third phase of digital evolution – FT.com

Paul Schottmiller, a retail strategist at Kurt Salmon, a consultancy, says the opening of physical stores by online retailers also reflects a growing trend to develop contact with human beings in the online journey. Other elements include people to help with the shopping journey, and personalised offers and promotions.
“That does make a difference in terms of the level of satisfaction,” he says.

Source: www.ft.com

The online and social application people rushing to integrate buy buttons.  Purchasing inside a social application is the target.

White Paper – Consumer Behavior 2015 Retail

Consumers look to spend in brick-and-mortar When discussing the state of retail, it is important to investigate retail spending trends. Recent research by eMarketer takes a look at how and where consumers in the United States are going to be spending money over the next 6 or 7 years. eMarketer’s research reveals that disposable income spent by consumers in the U.S. for brick-and-mortar retail stores will be $5 trillion by 2020 (Figure 1).Spending charts

This chart points out two important factors; online retailing is going to grow and more than double, but the relative level of money spending in stores is still many multiples of what is spent online, even when projected out to 2020. The fact that consumers will be spending $5 trillion in brick-and-mortar by 2020 means that
retailers have to be prepared to accommodate shoppers and their changing needs.

According to a recent report from the U.S. Department of Commerce2, in 2014, e-commerce accounted for only 8.3% of total retail sales. In other words, despite the rapid growth rate of the e-commerce market, the lion’s share of retail sales is still done within traditional brick-and-mortar stores.

TimeTrade recently conducted its own survey of 1,029 consumers regarding their perceptions and habits around retail shopping. Results indicate that more than 87% of respondents plan to shop in stores at least as often as they did in 2014.

Download full paper.


Retail Automation – Robotics That Can Trim Banks’ EMV Budgets

The EMV migration in the U.S. has been slow, but there are technology alternatives that allow for fast and accurate deployment of chip cards.

Source: www.paymentssource.com

Some banks have found that Robotic Process Automation (RPA) can reissue cards with almost minimal work.  RPA enables staff to configure software, or a “robot,” to capture and interpret a process. That allows data to flow between digital systems automatically, as well as enable automated communication, and can be used for high volume functions, such as EMV card reissuance.

EMV cards cost banks nearly $2 dollars per card in comparison to the mere pennies it costs for the magnetic strip cards; however, this cost is mitigated when using RPA to perform the enormous task of notifying, designating, recoding, and sending the new cards to customers.

Santa Monica rolls out new app-based, bike-sharing program

Bike-share arrived on the East Coast and in Europe several years ago, and today, Los Angeles County joins in with its own system.

Source: www.latimes.com

The launch of Santa Monica’s system, Breeze Bikeshare, will provide 500 green bicycles for rent at 75 kiosks in Santa Monica and four kiosks in neighboring Venice.

The system is designed for short, point-to-point trips rather than an all-day rental. Users will rent a bicycle from a Breeze kiosk, or a nearby bicycle rack, hop on and leave the bike near their destination.

Fundamental shifts seen in POS, digital shopping

Contactless payments to surge, as will mobile ecommerce The shift to EMV in the U.S. is happening in parallel with the emergence of mass-market mobile…

Source: www.bankingexchange.com

Javelin forecasts nearly a third of U.S. retail establishments will accept contactless EMV card payments by 2019. This estimate stems from the growing case for the introduction of dual interface mobile payments and contactless EMV cards in the second wave of EMV card portfolio replacement to streamline the user payment experience.

Retail Automation, Lockers & Vending