Mobile Retail Merchandising for Connected Consumer

With a constant connection to the web and social media via a smart mobile device, the connected consumer is an informed shopper actively seeking the best value for a desired good.

Source: www.frankmayer.com

Excerpt: The in-store experience is still a powerful aspect of the buyers’ journey, even though the digital entity of retail has become fundamental to the entire consumer experience. To best serve the connected consumer while creating store traffic and greater brand loyalty, the in-store experience should act in unison with the retailers’ digital strategy.  

A New GUI: Modell’s Sporting Goods GUI Example – Mobile Retail Technology Blast from Past (2012)

Retail Systems look at mobile interface options for Modells Sporting Goods back in 2012. Looking at the current I’d say we did pretty good.

Source: retailsystems.org

With the surging mobile user segment coupled with cloud computing, we have a host of new options for touchscreen friendly interfaces.
The self-service and kiosk industry has struggled for years to settle on the ideal UI.  Many customers use their existing website for not only content but as the main interface for a kiosk.

Why Walmart Bailed On Google’s Local Shopping Ads

The world’s largest search provider and the world’s largest retailer are breaking up – when it comes to local ads anyway. In the summer of 2014, Walmart

Source: www.pymnts.com

Letting Google see Walmart daily inventory and prices finally got booted as good strategy by Walmart.  On the other hand Walmart must compete with Amazon.

“The Walmart scuffle highlights Google’s ongoing issue big retailers – they worry that Google is muscling in on their customer relationship and harvesting data that is rightfully theirs (the retailers’).”

Retail Systems – Target’s Digital Era Comes With Job Cuts

As retailers like Target focus attention and dollars toward the digital-first era to keep up with consumer habits, it’s likely that shift impacts another

Source: www.pymnts.com

Excerpt: Spurred by its 40 percent growth in its digital channel sales, and as part of its “roadmap to transform business,” as the company branded the plan, Target will focus on the following areas:

  • “A channel-agnostic approach to growing its business, driving a total Target experience across stores, online and mobile. Guests who shop Target in stores and online generate three times the sales compared to guests who shop in stores only.”
  • “Create a more guest-centric experience by tailoring its assortment and offering more locally relevant products, with demographics, climate, location and other guest-led factors driving merchandising decisions.”
  • “Store opening plans will increasingly focus on new, more flexible formats like TargetExpress and CityTarget, which cater to guests in rapidly-growing, dense urban areas.”

Detroit plans parking system using license plate technology

Detroit plans to roll out a parking system that uses technology tied to license plates in an effort to improve enforcement efficiency and increase options for payment.

Source: www.newsobserver.com

The technology allows drivers to access a kiosk, enter in their license plate number and park in any space within a specific zone. Coins, credit cards or debit cards may be used for payment at kiosks and parking time may be purchased via mobile app or by phone.

“The overarching goal is to write less tickets, to give people every opportunity to feed the meter so they do not get a ticket and to spur economic development,” Brown said. “This system we know will produce less tickets because you are going to have more options to pay the meter.”

Cubic Taps MasterPass For Mobile Travel Ticketing App

MasterCard is partnering with mobile ticketing and “intelligent travel solutions” provider Cubic Transportation Systems to stitch payments and retail offers

Source: www.pymnts.com

MasterCard is partnering with mobile ticketing and “intelligent travel solutions” provider Cubic Transportation Systems to stitch payments and retail offers into Cubic’s public transit ticketing and trip-planning app, the companies announced at Mobile World Congress.

The deal, which builds on work MasterCard and Cubic are already doing with the Chicago and London transit systems, is intended to carve away at the $200 billion in city transit fares that are paid in cash. It’s also designed to simplify transit use for riders, who will be able to use the same app in multiple cities around the world, the companies said.

“Connected” Vending Machines Grew Globally By 18% In 2014

Berg Insight, a dedicated M2M/IoT market research firm based in Sweden, has found that the global installed base of connected vending machines grew by 18.4 percent to 1.16 million units in 2014. Around 0.56 million of these machines have been installed in…

Source: www.vendingmarketwatch.com

The connected vending market has gained momentum as vending operators have started to deploy cashless payment systems and vending telemetry solutions at a larger scale. The main market driver is currently cashless payments, which has become more and more important as the world moves from coins and bills to electronic payments such as credit cards and mobile wallets. 

TGI Fridays partners with Microsoft on tablets to streamline orders, improve customers’ visits | News Center

TGI Fridays has completed a six-city pilot in Texas and Minnesota, and it will deploy the tablets in 80 additional restaurants, with more than 2,000 tablets by March

Source: news.microsoft.com

The devices use Windows 8.1, running Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on Oracle’s MICROS mTablet E-Series mobile point of sale devices. 

TeDi Chooses Reliable NCR Retail Solutions to Improve Customer Service and Drive Sales – NCR

NCR will provide European discount retailer, TEDi with innovative point-of-sale (POS) solutions to improve customer service and drive sales.

Source: www.ncr.com

NCR RealPOS™ 50 systems will be deployed at TEDi’s approximately 1,400 stores across Germany, Austria, Slovenia, Slovakia and The Netherlands in the next two years. Four hundred units have already been delivered to TEDi stores.

Domino’s voice-activated ordering assistant tops half-million orders – Mobile Commerce – Applications

Domino’s Pizza’s virtual ordering assistant Dom, which lets consumers dictate orders via mobile devices while on-the-go, has reached a half-million orders since its 2014 launch, suggesting that more food brands should consider investing in voice ordering technology

Source: www.mobilecommercedaily.com

Build-A-Bear CEO plans new store layouts, more licensing deals

Turnaround has allowed Overland-based stuffed toy retailer to post first annual profit since 2010.

Source: www.stltoday.com

Soon, however, those captivating stuffing machines will be placed closer to the front of the stores to increase their visibility. The machines are also getting a new shape and design to make them more eye-catching, Build-A-Bear’s CEO Sharon Price John said in an interview Friday at the company’s Overland headquarters.

Many Wichita restaurants automating customer service

Many chain restaurants have begun offering computerized kiosks and push-button ordering systems.

Source: www.kansas.com

In Wichita, Chili’s, Applebee’s and Abuelos are using table-side tablets and kiosks as a supplement to the wait staff. The tablets allow patrons to make requests and pay their bill at the table. They can even use them, for an extra charge, to play games while they wait for their food. Red Robin will be getting the kiosks soon, and T.G.I. Fridays is testing them, too.

Local Panera restaurants have introduced an online ordering system that allows people to place and pay for their orders using an app then pick their food up at a shelf near the front of the store.

NCR Q4 2014 Results Self-check-out, EMV, Hospitality, Cloud Services

Couple of wins in self-checkout, one big legacy app cancelled, EMV costs reducing spend on upgrades in software, hospitality quick food spend down thanks to one mega. Cloud services * Revenue are new #1 

Source: seekingalpha.com

Couple of wins in self-checkout, one big legacy app cancelled, EMV costs reducing spend on upgrades in software, hospitality quick food spend down thanks to one mega.

Disney gets personal with new MyMagic+ reservation system.

Disney gets personal with MyMagic+ ORLANDO — Turnstiles, who needs ‘em? In fact, at the Magic Kingdom’s entrance, they no longer exist. And soon, you won’t even need a paper ticket to enter the Happiest Place

Source: www.usatoday.com

From Earnings Call Feb 3– 

 Is there any – on MyMagic+, is there if anyway you can give us some color or quantify the impact on guest spending and guest flow, that’s something you mentioned that it would improve efficiency? How should we think about the benefits of MyMagic+? And the second question is in this ramp-up to Shanghai, can you give us some more color or detail on the financial impact in fiscal ‘15 as you spend into the opening of ‘16?

Bob Iger – Chairman and Chief Executive Officer

Well, on MyMagic+, Jessica, I will take this one. First of all, about 10 million guests have already worn the bands. And so what we are hearing from them is overwhelmingly positive, basically a percentage that rated as excellent is significant. So, what that basically tells us and what we actually have seen is that it is serving the purpose that we set out to serve, which is to essentially make the experience more seamless, basically make it easier to give people an opportunity to enjoy what they do when they visit Orlando or Walt Disney World even more than they used to it and make them enjoy more of it, meaning experience more.

Just to give you for instance there were days during the holiday season where we were entertaining 250,000 guests at a time on property. And when you just consider how many guests you have to flow through the gates when the park opens in the morning, the fact that you have a band that enables you to basically walk right in, touch the band to a kiosk and keep going, instead of handing a ticket to a cast member making sure the ticket is right and then going in. That’s obviously creating a huge improvement meaning much quicker entrance into the park. And what this all adds up to is our ability to manage more people at a time without in any way diminishing guest experience. We did see in the quarter a positive impact to the bottom line from MyMagic+ just the beginnings of it. We will continue to see more of that, but we do not have data that we can share with you right now about specific guest spending.