EV Charging Stations – California Study Says Many Don’t Work

EV Charging Stations

EV Station Failures

From BusinessInsider May 2022

Click for full size - EVSE Chart - EV Charging Station Failures

Click for full size – EVSE Chart – EV Charging Station Failures

Of the 657 open public DCFC CCS EVSEs evaluated in this study, 72.5% were functional at the time of testing while 27.5% were either not functional or the cable was too short to reach the EV inlet. The most common cause of a nonfunctional EVSE was an electrical systems failure which included an unresponsive or unavailable screen, a payment system failure, a charge initiation failure, a connection failure, or a broken connector.

In Brief

  • As more and more EVs are adopted nationally, the need for fully functional and reliable open
    public DCFCs will increase.
  • Non-functional public chargers pose an important equity issue as residents in rented or multi-family dwellings usually charge at public charging stations. In addition, non-functional public chargers will have a significant impact on drivers on road trips.
  • High rates of non-functional chargers may inhibit the adoption of EVs. The design of location and quantity of needed DCFC charging stations, for the build out of a national EV charge infrastructure, should not have to assume that a quarter of the EVSEs will be nonfunctional.
  • The level of system failure observed indicates a poor quality of electrical design, components, or software plus the need for EVSPs to improve their identification of the EVSE functional status to trigger timely service. In addition, effective compliance measures are needed for EV charging stations that are part of a court settlement or paid for with public funds.
  • Compliance measures require clear definitions of reliability, uptime, downtime, and excluded time. It may be useful to consider reliability metrics from other industries (e.g., data centers, cloud service providers, etc.), such as mean time to recovery or mean time between failures,
    etc. In addition, compliance measures may require third-party assessments of EVSEs, using a standard test methodology, at the time of initial operation and at regular intervals thereafter and an assessment of reliability data collected by the EVSPs.


As the global auto industry spends billions to go green, the number of electric-car charging stations in the US is growing rapidly. But quantity isn’t everything — and the quality of many of those stations is lacking.

A study of public electric-vehicle stations in California’s Bay Area found that only 72.5% of chargers were operational. California has by far the most electric car owners of any state and has been a leader in electric and hybrid vehicles for years. But its charging infrastructure shows major reliability issues, the study, first reported by the San Francisco Chronicle, found.

EVSE Chart - EV Charging Station Failures

Click for full size – EVSE Chart – EV Charging Station Failures

Methods (as described in actual report)

All open, public DCFC EV charging stations with EVSEs with CCS connectors in the 9 counties of the Greater Bay Area were identified using the NREL NFDC database and the PlugShare.com website. Stations with CCS connectors with a charge rate >= 50kW were identified. The 9 counties were Alameda, Contra Costa, Marin, Napa, San Mateo, Santa Clara, San Francisco, Solano, and Sonoma. Non-open EV charging stations, e.g., Tesla, as well as non-public EV charging stations, e.g., stations in paid parking lots, private workplaces, or business sites with restricted access hours, were excluded.

The identified EV charging stations were visited by a driver with an EV with a CCS charge inlet. Each EVSE at the station was tested by plugging the CCS connector into the EV and attempting to initiate and sustain a charge for 2 minutes. If the charge was successful, the EVSE was classified as functional. The unique kiosk and CCS connector number or name were recorded. If the parking space was occupied by another EV and the EV was charging, the EVSE was classified as functional. If the parking space was occupied by a non-EV or by an EV and not charging, it was classified as not tested. If none of payment methods tested worked, or the EVSE was not functioning, or did not initiate or sustain a charge, the EVSE was classified as nonfunctional. If the cable was too short to reach the EV charge inlet, the EVSE was classified as a design failure.

The payment methods tested included 2 different functioning credit cards and the vendor mobile app or membership card. Payment methods were tested in the following order, credit card 1 insert, credit card 1 swipe, credit card 2 insert, credit card 2 swipe, then mobile app or membership card, until one of the payment methods was accepted. Each method, i.e, a swipe, was attempted twice before moving to the next payment method. The credit cards used for testing were Mastercard, Visa, and Amex. If any of the payment methods worked and led to a 2 minute charge, the EVSE was classified as functional. The EV drivers were instructed not to call the service number if the EVSE did not work; a functioning EVSE should not require a call to a service number.

Twenty volunteer EV drivers assisted in the testing of the EV charging stations. Only EVs with CCS charge inlets were used. The vehicles used for testing were the Chevy Bolt, Kia Niro,Hyundai Kona, Ford Mustang Mach E, and Porsche Taycan. The EV battery charge level was Electronic copy available at: https://ssrn.com/abstract=4077554

Reliability of EV Direct Current Fast Chargers
5 less than full at the time of testing. The volunteers were trained on the study methods and assigned EV charge stations to test. The survey was completed using a Qualtrics survey on a mobile device while the driver was at the charging station.
A random sample of 10% of the stations was tested at two points in time, approximately 1 week apart, to determine whether the functional state of the EVSEs changed over time.

More Posts

Verizon Pickup Lockers – BOPIS in 250 Stores Now

Verizon pickup lockers

Verizon Pickup Lockers News

Noted on Benzinga

BASKING RIDGE, N.J., April 25, 2022 (GLOBE NEWSWIRE) — Today’s consumers want convenience and Verizon continues to look at new and innovative ways to meet them when, where and how they want to be met. After the past two years, people have become familiar with a hybrid retail model known as buy online pickup in store (BOPIS) but now Verizon is making it even easier to do business with by adding buy online pickup in locker (BOPIL) as an option with Express Pickup Lockers. Verizon has offered in-store pickup for years and more recently introduced curbside pickup along with same-day delivery. Now Express Pickup Lockers are being rolled out at locations across the country ensuring seamless, efficient transactions, with increased customer satisfaction, and in select locations 24 hour access to their purchases.

“Time is precious, which is why we want to give our customers options that work for their busy lives,” said Kelley Kurtzman, Senior Vice President of Consumer Field Sales at Verizon. “Our lockers are a new and innovative way Verizon is bridging the gap between traditional retail and e-commerce, giving our customers more ways than ever to get what they need and get on with their day.”

Verizon has installed secure lockers at 250 retail locations across the US, with more being added each month. In select locations lockers are installed in areas where customers can pick up their purchases outside of normal Verizon store hours – even overnight. Customers can select the Express Pickup Locker option (where available) when purchasing items online at www.verizon.com or through the MyVerizon App.

Choices when it comes to the retail experience are here to stay. Verizon today released findings of a new survey of U.S. residents on their seasonal cleaning and shopping behaviors. The survey found that more than two in five (42%) Americans used curbside pickup at a retailer. One in three Americans used grocery delivery (33%) and virtual appointments (33%). And almost one in five (17%) used a locker site to pick up their purchase.

And interest in lockers is only continuing to grow. In fact, the survey showed:

  • Three in four (75%) Americans would pick up their purchase at a secure locker rather than having to go into a store or wait for an online shipment if retailers provided this option
  • More than half (55%) would use this service to avoid lines and crowds, 48% would use it to do so on their own schedules after hours and 45% simply to save time
  • About two in five would use a locker to avoid having to wait for shipping times and get the merchandise they need quickly (40%) or to relieve concerns of packages being stolen from outside their home by “porch pirates” (38%).

Of course, Verizon’s full-service stores have retail specialists ready to help customers with all of their needs. For customers who prefer to buy online, but don’t want to wait for products to ship, Verizon offers Express Pickup options including in-store, curbside, doorside and locker pickup at select retail locations across the country. Available Express Pickup options are provided on the MyVerizon app and when completing online orders at www.verizon.com

Verizon Communications Inc. ((NYSE, NASDAQ:) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $133.6 billion in 2021. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

Media contact:
Heidi Flato
[email protected]

Writes Grady Milhon, who runs digital at retail for Verizon, on Linkedin …

During the midst of the pandemic, we started on a journey to build an innovative “Phygital” Locker solution for our Verizon Retail stores. The pandemic didn’t slow the V team down one bit. One year ago, we brought the first Locker to life in our Greyhawk store in Omaha, NE. Since that looonng night (What kind of challenges could you have when removing a section of the store front to install a Locker solution?), we have deployed hundreds, with many more planned for 2022.  

For a little “behind the scenes” on the technology driving this solution, we built a custom embedded controller and rugged touchscreen that enables the Verizon designed solution to integrate with our mobile POS and digital solutions. This enables a seamless experience not only for customers, but also for our retail employees as they pick and pack orders. Reps are able to use their mobile POS tablet to select a locker to place the order and it opens for them to place the bag and close the door, then the customer is notified their order is ready to be picked up.

Pizza Delivery that Robots Cook On The Way

robotic pizza

Robotic Pizza News

Interesting concept by Stellar Pizza noted on the TheSpoon Apr 2022. Contact [email protected] for more info.

In Brief

  • Main problem addressed is rising food costs
  • Selling direct to customers helps with that
  • Working the dough is tough + all the permutations of ingredients
  • Tsai used to work for SpaceX as engineer and loves food
  • Ideal is one person per vehicle (driver)
  • Has raised $9M
  • Due to launch this summer in Los Angeles, CA
  • Website is eatstellarpizza


In 2019, Benson Tsai left his job building rockets for SpaceX to start a company building a different type of technology-powered vehicle: a truck with a pizza robot inside that cooks and delivers finished pies to customers.

Stellar Pizza’s solution is to build serially by first developing the technology and then the restaurant brand. The reason why Stellar Pizza chose to operate its own restaurant brand is to stay vertically integrated and customize the technology to fit its needs.

The long-term vision for Stellar Pizza is to move the pizza production closer to the customer by having just one person, a driver, who hands off the pizza to the customer or another delivery driver. This application is a hub and spoke model with the main truck and a fleet of delivery drivers making deliveries. Last-mile delivery has been a huge area of innovation since the start of the pandemic, especially automated delivery. McKinsey found that of the $11.1 billion raised by last-mile delivery startups, $9.9 billion went to startups with unconventional technology such as drones and autonomous vehicles.


More links

UK Retail Automation – Video Tour of Dr. Martens Shoe Store

UK Retail Automation

UK Retail Automation – Shoe Store

Shows augmented reality shoe fitting and the large use of digital signage throughout the store. From LinkedIn.  The UK has been a real hotbed of automation recently with age verification as well as lidar-equipped “just walk out” grocery stores. Almost time to visit London and see High Street transformation.

Sam Kelly — Global Retail & Trade Marketing Manager at Dr. Martens

I am proud to share our wrap up film of Dr. Martens plc new test and learn concept on Carnaby St, London.
Back in the summer of 2021 we asked what will the Dr. Martens store of the future look like? How will our store estate evolve over the next 5 years?
As the retail landscape continues to evolve around the world and throw out ever new challenges to all, Dr. Martens was looking for a long overdue reimagining of our store design concept in line with our key business objectives and the overall strategy plan. Whilst recognising our past successes, we wanted to utilise and combine our consumer analytic data plus key project insights to inform and inspire us on a new store design journey. This ultimately led us to a new evolution or revolution global creative retail experience test model across all our Dr. Martens retail environments.
The project ambition was to move away from a ‘one size fits all’ approach and towards ‘ever-evolving retail’ which is completely modular and enable continuous innovation, newness, and temptation.
We landed on some exciting initiatives for the store across digital, print and product to give our product the stage it deserves.
We look forward to welcoming you all in-store soon.

With special thanks to the teams in house and our partners. 

Strategy, concept & digital experience- Landor & Fitch
Architecture- Studio OL3
Construction- B Batch Group
Lighting- Fagerhult
Marketing concepting & artwork- _wearesyn.
Sustainable print and vinyl- Imageco
Digital servicing- inurface group
Beautifully captured by Tom Morgan – Tom Morgan – TDM.Space


More Posts

Automated Coffee Brewing Panera Bread & Miso

Automated Coffee

Coffee Automation News

From CNBC – for more information contact [email protected]

In Brief

  • Addressing labor shortage by reducing the repetitious tasks necessary for employees
  • Let employees do more meaningful tasks
  • Ensure their coffee drinkers enjoy their coffee especially Unlimited Sip Club
  • Unlimited coffee club is $8.99 a month for reference
  • Two locations testing this out
  • Paneras owns approximately half of all locations (2400 total)
  • JAB Holding is ultimate owner and Panera is going public soon


  • Panera Bread is piloting Miso Robotics’ new automated coffee brewing system as it doubles down on its coffee and tea subscription program.
  • Many restaurants are looking to automation as labor costs rise and workers are in short supply.
  • Miso Robotics already has partnerships with Chipotle Mexican Grill, White Castle and Inspire Brands.

The automation trend has made Miso Robotics popular with both restaurant chains and investors. Last month, Chipotle Mexican Grill announced it is testing a robot made by Miso that makes tortilla chips. The startup’s other fast-food partners include White Castle and Arby’s owner Inspire Brands

Miso’s latest launch is the CookRight Coffee system, which uses artificial intelligence to monitor coffee volume and temperature. It also provides predictive analytics that can tell the restaurant more about what kind of coffee its customers enjoy and when. Bell said that Miso charges customers “a few hundred dollars” a month for its CookRight technology, while the startup’s Flippy the Robot sets operators back several thousand dollars in monthly fees.

Flippy the Robot and Whitecastle

More Posts

ShopTalk 2022 Photo Tour Walk Round

shoptalk 2022 photo tour

ShopTalk Trade Show 2022

One of our providers, UCP Inc., was kind enough to visit the recent ShopTalk show in Las Vegas.  We note the next ShopTalk is in Europe or should we say the UK June 6.  With all the “stuff” going on with supermarket “just walk out” technology pilots you might think that might be at the show

Shoptalk Europe 2022 from Kiosk Association on Vimeo.

Shoptalk US Comments
Shoptalk was surprisingly light on kiosks. Did not see a single self-checkout kiosk which shocked me. Mostly just locker systems for product pick up, a couple of kiosks for endless aisle or dressing room assistant, and then the crypto kiosk from the pictures. Really not much to report on from a self-service perspective. 


More from UCP, Inc.

Other Related Posts

Just Walk Out Check Out – Whole Foods Offers Amazon’s cashierless technology

Just Walk Out Amazon

Just Walk Out Check Out News

From supermarketnews Feb 2022

In Brief

  • Another opening of Just Walk Out Checkout at Amazon Wholefoods, this time in DC
  • “Just Walk out” turning into key phrase in tech circles

Excerpt From Supermarket News

Glover Park location is first Whole Foods store to offer Amazon’s cashierless technology

Allowing customers to skip the checkout line, Just Walk Out uses overhead computer-vision cameras, weight sensors and deep-learning technology to detect merchandise that shoppers take from or return to shelves and track items selected in a virtual cart. At the store’s entry, customers are prompted to select Just Walk Out shopping or use the traditional checkout or self-checkout lanes.

In Addition Sixteen Nine writeup

More Posts

Food Robot Roundup – Delivery Robots & Robotic Food Assembly

delivery robot Coco

Delivery Robot Roundup

Noted on TheSpoon – for more information email [email protected]

In Brief

  • Coco expanding from California to Austin, TX
  • Coco makes a four-wheeled, cooler-sized robot that delivers food and beverages.
  • Kiwibot — currently has 200 robots operating in 10 campuses. On track to expand to 1200 robots and 50 locations by the end of 2022.
  • Jamba and Blendid have expanded their reach to two more college campuses, Georgia College and Kennesaw State University.
  • Hyphen back-of-house food assembly — focus is taking orders and combining ingredients. It generates 350+ meals per hour.
  • Yum China — has installed touch screen panels to automate the ordering process and has installed robots in its KFC to serve soft-serve ice cream in several Chinese cities. Installed digital lockers store takeout orders in other locations.
  • From Restaurant Dive — Kiwibot signed a $20 million contract expansion with  Sodexo. “The partnership will bring over 1,2000 Kiwibot delivery to 50 U.S. college campuses by the end of this year” — we think they meant 1200

Excerpt from TheSpoon

It’s been a busy few weeks for restaurant robots. In this edition of the food robot roundup, we’ve got updates on the expanding map for a couple of food delivery bots, Jamba & Blendid’s growing relationship, Yum China’s increasing reliance on robots, and more.

More Posts


UK Shop and Go Automated Store – Just Walk Out — Tesco, Sainsburys Aldi UK Review

aldi shop and go

UK Shop and Go Automated Store

Ian Scott did a very nice walk-thru of the main “Walk In & Walk-Out” prototypes in the UK. If you have any questions or would like contact info for Ian send an email to [email protected]About Ian Scott — Rethink Retail Top 100 Influencer, Understanding the shifting retail landscape, delivering actionable solutions with global shopper marketing insights and a customer centric perspective.

The walk-thru has observations from the typical shopper and also illustrates some of the nuances. For example his daughter who was with him underwent age verification at Aldi’s however since they entered the store as a group, there was no way to do age verification for the group entity.

Here is intro:

When Amazon first launched their Just Walk Out technology, in the form of an Amazon Go store in 2018, they started a rapid development in retail check out technology services. Since that first convenience store opened in the US, Amazon has evolved the offer, opened in the UK and trialled larger store formats.

Likewise, other tech companies and retailers have watched, observed and invested in similar offerings. London has become the global test bed, with Tesco, Sainsbury’s and most recently, Aldi all offering Just Walk Out stores.

So I spent a day in London, visiting all four brands, to test out their sign up, shopping and store environments to compare them.

Let’s see what I found…

UK shop and go comparison

shop and go comparison – click for full size

walk in walk out ian 1645447534002-compressed

More Posts To Read on Shop and Go

Checkout Free – Grabango and MAPCO

checkout free Grabango


Checkout Free Technology News

From ZDNet

In Brief

  • 340 Convenience Stores
  • Grabango has five markets and is trying to be the undisputed leader
  • California Based
  • One adjustment is that in the East people wear hat and jacket and then remove them. Required tweaking the AI


Five years after launching its first proof-of-concept, the checkout-free technology startup Grabango is rolling out into its fifth metro region, the company said Tuesday.

Its latest partnership is with MAPCO, the convenience store chain with nearly 340 stores throughout the Southeastern region. For now, MAPCO plans to implement checkout-free services in two Tennessee stores by this fall. The rollout will mark the first time Nashville shoppers get access to checkout-free tech — a shopping innovation largely associated with Amazon’s cashierless stores.

More Posts