Category Archives: Retail Systems

The automated retail industry is one of the two core technology showplaces today (financial Services being #2).

    • Emerging technologies such as robotics, lockers, digital signage, vending and automated vending lead the way.   Amazon and Google revolutionize physical delivery. OuterWall has another great idea (or not).
    • More mature retail technology includes interactive displays, next-generation POS,  mobile interplay, multi-touch, kiosks for self-service, video services, and customer service technology.
    • Companion technologies include ATMs, kiosks, Advanced ATMS,  NFC and thin client.
    • Standards – here we have more regulatory guidelines in play along with more standards than any other industry. PCI, OPOS, JPOS, MPOS,  HIPAA, ADA, UL, CE just to name a few.

Retail against the Coronavirus

From Bain.com March 2020 — Companies can brace themselves for lasting changes to the sector even as they grapple with short-term disruption. At A Glance We’ve put together an operational checklist to help retailers frame their immediate response to the COVID-19 pandemic and their medium-term planning for an eventual recovery. Key actions include empowering your emergency response team,… Read More »

Retail and Alcohol Upsell

Alcohol Retail – Shopping Under The Influence We like that title. WP article covers Nordstroms and how they are adding martinis to the mix for shoppers.  With all the analytics describing how doing this or doing that is going to increase sales per customer and provide an uplift, why not just do the obvious?  Sell them a martini,… Read More »

Ten Rules Innovation Amazon

Amazon executive Doug Herrington can sum up the formula for his company’s rapid innovation in ten rules. Herrington, a 1988 Princeton alumnus, shared those rules, along with reflections on his own career journey, during a talk on campus Nov. 30. Students, faculty, staff and community members packed McCormick 101 to hear Herrington, senior vice president for North America retail… Read More »

Retail Stores Adding Food To Drive Traffic

Reference link Food Coming to a Retail Store Near You LONDON, United Kingdom — In a grand restaurant in central London, customers tuck into classic British delicacies such as afternoon tea topped off with a glass of champagne. Since opening this spring, Thomas’s on Regent Street has become something of a destination. But the space isn’t one of London’s… Read More »

Through The Looking Glass? When Storefront Windows Go Interactive

PYMNTS spoke with Ilya Alshine, founder and president of imageSurge, a Boston-based service provider looking to turn storefronts into interactive platforms.

Source: www.pymnts.com

So far, Alshine said, imageSurge has been adopted by more than 150 retail storefronts and dozens of real estate companies throughout the U.S. and Canada, illustrating the potential for a sea change in what storefront displays can offer.

Know the reason Starbucks hasn’t automated its stores?

Good article. What Starbucks tells us about automation and the future of jobs.

Source: www.vox.com

A Starbucks barista isn’t just doing a job that could be automated in the future. We’ve known how to build vending machines for coffee for decades, and with a bit of effort they could probably automate the sale of pastries too. Starbucks could lay off all of its baristas and make its stores fully automated.

 

But Starbucks isn’t going to do that because they know customers aren’t just coming for the coffee. The ritual of ordering coffee and having a human being prepare it is an integral part of the Starbucks experience.