Category Archives: retail automation

Supermarket Turmoil in Grocery Business

Forbes Article on Turmoil in Grocery Industry The big question How will consumer adoption of online grocery shopping accelerate in the next several years? Will the leading companies in the grocery business in the U.S. right now be the leaders in the online grocery business in five to ten years? Excerpt What About Amazon? What’s so remarkable about… Read More »

Taco Bell Ordering With Kiosks

Original complete article published here – excerpt below As our everyday lives revolve around swiping, scrolling, and tapping, Taco Bell knew they needed to evolve their customer experience to match. Their solution? Self-service ordering kiosks—the latest innovative technology in the quick serve restaurant (QSR) world. By putting the ordering power in customers’ hands and freeing up staff to… Read More »

Pay Extra Special Attention To Kroger’s Shelf Labeling

Retailers Pay Attention Kroger Shelf Labeling Originally published  on Forbes – Excerpt below So while Kroger’s recent experiments may already be showing beneficial effects in terms of in-store conversion and basket size, the more important implications to Kroger’s tests are what they will ultimately mean for the company’s consumer price transparency and the longer-term health of Kroger’s business model itself.… Read More »

Building A Customer Centric Culture – The Process

Whitepaper by Strategyn  Customer Centric How to build a customer centric culture in a company which may have been always idea or technology focused. Whitepaper-Strategyn-Blueprint-for-Building-a-Customer-Centric-Culture-of-Innovation Building A Customer Centric Culture – The Process was last modified: April 19th, 2016 by Retail Systems

Canadian Tire Interactive Showcase Video

Canadian Tire interactive showcase video from June 2015 Store brings brand to life with unprecedented focus on products and services for life in Canada Canadian Tire Interactive Showcase Video was last modified: April 19th, 2016 by Retail Systems

Know the reason Starbucks hasn’t automated its stores?

Good article. What Starbucks tells us about automation and the future of jobs.


A Starbucks barista isn’t just doing a job that could be automated in the future. We’ve known how to build vending machines for coffee for decades, and with a bit of effort they could probably automate the sale of pastries too. Starbucks could lay off all of its baristas and make its stores fully automated.


But Starbucks isn’t going to do that because they know customers aren’t just coming for the coffee. The ritual of ordering coffee and having a human being prepare it is an integral part of the Starbucks experience.