Forbes Article on Turmoil in Grocery Industry The big question How will consumer adoption of online grocery shopping accelerate in the next several years? Will the leading companies in the grocery business in the U.S. right now be the leaders in the online grocery business in five to ten years? Excerpt What About Amazon? What’s so remarkable about… Read More »
Full article on Fast Company A hospital introduced a robot to help nurses. They didn’t expect it to be so popular Moxi is a robot designed to make nurses’ lives easier. But the friendly bot is turning out to be a welcome presence for some patients, too. By Katharine Schwab 5 minute Read Nurses are in high demand: The… Read More »
Excerpted from Fast Company April 30, 2019. Recommended read! Walmart’s AI-powered store of the future is nothing like Amazon Go There are cameras. There is AI. And the similarities end there. By Mark Wilson 5 minute Read When Amazon launched its first Go store in 2018, the public lined up around the block to see the future of… Read More »
Original complete article published on The Denver Post For more than a year, a thousand-foot ribbon of light has greeted people along Peña Boulevard at Denver International Airport. Now, the airport’s ready to make some cash on the eye-catching display. Installed in 2017, the sprawling LED display attracted criticism for its $14.5 million price tag. Airport officials said… Read More »
Original complete article published here – excerpt below As our everyday lives revolve around swiping, scrolling, and tapping, Taco Bell knew they needed to evolve their customer experience to match. Their solution? Self-service ordering kiosks—the latest innovative technology in the quick serve restaurant (QSR) world. By putting the ordering power in customers’ hands and freeing up staff to… Read More »
Retailers Pay Attention Kroger Shelf Labeling Originally published on Forbes – Excerpt below So while Kroger’s recent experiments may already be showing beneficial effects in terms of in-store conversion and basket size, the more important implications to Kroger’s tests are what they will ultimately mean for the company’s consumer price transparency and the longer-term health of Kroger’s business model itself.… Read More »
Albertsons is buying most of Rite Aid. Walgreens had previously tried to acquire the drugstore but the government blocked a full sale; the Rite Aid rival is now in the process of buying almost 2,000 stores instead. Albertsons will acquire the remainder, creating a company with a combined value of around $24 billion and annual revenue of roughly $83 billion. The… Read More »
Whitepaper by Strategyn Customer Centric How to build a customer centric culture in a company which may have been always idea or technology focused. Whitepaper-Strategyn-Blueprint-for-Building-a-Customer-Centric-Culture-of-Innovation Building A Customer Centric Culture – The Process was last modified: April 19th, 2016 by Retail Systems
Canadian Tire interactive showcase video from June 2015 Store brings brand to life with unprecedented focus on products and services for life in Canada Canadian Tire Interactive Showcase Video was last modified: April 19th, 2016 by Retail Systems
Good article. What Starbucks tells us about automation and the future of jobs.
A Starbucks barista isn’t just doing a job that could be automated in the future. We’ve known how to build vending machines for coffee for decades, and with a bit of effort they could probably automate the sale of pastries too. Starbucks could lay off all of its baristas and make its stores fully automated.
But Starbucks isn’t going to do that because they know customers aren’t just coming for the coffee. The ritual of ordering coffee and having a human being prepare it is an integral part of the Starbucks experience.