automated retail systems

Automated Retail Systems – About

Automated Retail Systems and Retail Automation

The automated retail systems industry is one of the two core technology showplaces today (financial Services being #2).

    • Retail systems emerging technologies such as robotics, lockers, digital signage, vending and automated vending lead the way.   Amazon and Google revolutionize physical delivery. OuterWall has another great idea (or not).
    • More mature retail technology includes interactive displays, next-generation POS,  mobile interplay, multi-touch, kiosks for self-service, video services, and customer service technology.
    • Companion technologies include ATMs, kiosks, Advanced ATMS,  NFC and thin client.
    • Standards – here we have more regulatory guidelines in play along with more standards than any other industry. PCI, OPOS, JPOS, MPOS,  HIPAA, ADA, UL, CE just to name a few.

Editorial Staff, Media Partner and Contributors

Elliot Maras – Managing Editor

Elliot Maras

          Elliot Maras – Managing Editor

Elliot Maras is a highly respected veteran in the vending and kiosk industries, bringing over thirty years of experience covering unattended retail and commercial foodservice. As editor for both Kiosk Marketplace and Vending Times, he has led editorial content focused on vending, kiosks, and the evolving self-service landscape since 2016, after nearly two decades as editor of Automatic Merchandiser Magazine.

Evan Schuman

Evan Schuman is a seasoned journalist and technology writer with over thirty years of experience covering retail, payments, kiosks, privacy, and security topics. He is currently a weekly columnist for Computerworld, where his work focuses on retail and technology issues. Schuman has been cited as a retail technology expert by outlets including The Wall Street Journal, Reuters, and The New York Times, and his contributions span original editorial content, columns, podcasts, and webinars throughout the technology and self-service industries. https://www.linkedin.com/in/schumanevan

Bassam Estaitieh

Bassam Estaitieh is a visionary executive leader with a unique blend of technical expertise and strategic insight, honed over decades of driving innovation, product strategy, and market expansion. With an MBA and MSEE, Bassam has consistently delivered transformative results in competitive global markets, leveraging his ability to align cross-functional teams, optimize operations, and build sustainable growth strategies. https://www.linkedin.com/in/bassam-estaitieh-strategy-product-management

Richard Slawsky

Richard Slawsky has written a wide variety of articles for kioskindustry.org, focusing on topics ranging from market research and industry growth to software evolution, accessibility, and project best practices. His work regularly highlights industry metrics—such as kiosk market size and growth projections—and provides in-depth analysis of trends shaping the self-service sector. Slawsky’s writing addresses common pitfalls in kiosk deployments, offering guidance on how to avoid failures and maximize project success. He also explores the history and evolution of kiosk software, profiling early innovators and technology advances that laid the groundwork for modern self-service solutions.​ https://www.linkedin.com/in/richardslawsky

Dennis Carter

Dennis Carter has contributed articles to kioskindustry.org that focus on the intersection of technology, healthcare, retail, and EV charging infrastructure, especially with respect to kiosks and self-service solutions. His writing highlights real-world case studies such as the implementation of patient check-in kiosks at Little Clinic locations inside King Soopers grocery stores, where he analyzes technology choices, user experience, and integration between grocery and healthcare verticals. Carter’s articles routinely address usability improvements for kiosks, recommend best practices based on interviews with end users and staff, and detail how various kiosk configurations—like pedestal versus countertop—improve customer engagement and satisfaction.​https://www.linkedin.com/in/dennisccarter12

Media Partners

  • AVIXA Xchange — AVIXA Xchange is an online professional community created by the Audiovisual and Integrated Experience Association (AVIXA) to connect thought leaders, solution providers, manufacturers, and AV professionals from around the world. The platform hosts ongoing conversations, news, and educational resources related to AV technology, including digital signage, kiosks, and interactive experiences. AVIXA also organizes the InfoComm trade shows, the largest pro AV tech events in North America, where innovations in kiosks, self-service, digital signage, and related hardware and software are demonstrated and discussed.​
  • QSR Magazine — QSR Magazine is a leading publication and trusted source of news, trends, and analysis for the quick-service and fast-casual restaurant industry. Known for its in-depth reporting, annual QSR 50 rankings, and intelligent commentary, QSR Magazine empowers restaurant owners, operators, and marketers with actionable data and expert insights into operations, technology, menu innovation, and customer experience. Delivering a positive and forward-looking perspective, QSR celebrates the brands and professionals driving growth and excellence in this fast-paced, competitive market.
  • Reforming Retail — Reforming Retail offers sharp, evidence-based commentary on brick-and-mortar retail, payments and POS systems.
    reformingretail.com It helps merchants navigate tech stacks, data and operations with honesty and industry insights.
  • Sixteen-Nine — is a long-running online publication devoted to the digital signage and digital out-of-home industry, offering news, analysis and commentary since 2006. With a mix of industry depth and a candid tone (“some snark”), it’s appreciated by professionals who want both insight and honesty. Operated by Spectrio and founded by Dave Haynes, the site covers trends, technologies and case-studies in digital signage globally.

Automated Retail is a member the Industry Group

Here is a list of news we cover:

Kiosks

Digital Signage

Technology and Components

LinkedIn

More

  • Retailing.io
  • Rockwork.us — charity site
  • Self-Service Industry Group
  • Keefner.com – the more sociable side of our editor in chief

Other Magazines We Publish

Top Level Magazines

Email

Google Maps

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