Category Archives: Scoop.it

News from the retail automation sector

The automated retail industry is one of the two core technology showplaces today (financial Services being #2).

    • Emerging technologies such as robotics, lockers, digital signage, vending and automated vending lead the way.   Amazon and Google revolutionize physical delivery. OuterWall has another great idea (or not).
    • More mature retail technology includes interactive displays, next-generation POS,  mobile interplay, multi-touch, kiosks for self-service, video services, and customer service technology.
    • Companion technologies include ATMs, kiosks, Advanced ATMS,  NFC and thin client.
    • Standards – here we have more regulatory guidelines in play along with more standards than any other industry. PCI, OPOS, JPOS, MPOS,  HIPAA, ADA, UL, CE just to name a few.

Walmart’s test store for new technology, Sam’s Club Now, opens next week in Dallas

Walmart’s warehouse club, Sam’s Club is preparing to open the doors at a new Dallas area store that will serve as a testbed for the latest in retail technology. Specifically, the retailer will test out new concepts like mobile checkout, an Amazon Go-like camera system for inventory mana…

Source: techcrunch.com

Seems to be a lot of experimenting going on. Good to see proof of concept testing.  They need to try and keep up if only for the stock market.

Stores Magazine (NRFK) – September 2018 – Nice to See You Again

Merchandise returns cost retailers in the United States more than $350 million in sales last year, including up to $22.8 billion attributed directly to fraudulent returns and abuse, estimates data analytics firm Appriss.

"Fraud is such a big number in retail, one that largely goes unchecked," says Peter Trepp, CEO of FaceFirst, a software firm that provides a security face recognition platform for use in industries including retail, air transportation, casinos, sports and event venues. The company recently unveiled Fraud-IQ, which it calls the first facial recognition product built specifically for use against retail return fraud.

"It’s hard to find tools to combat fraud," Trepp says. "Part of this is because criminals have become so sophisticated. We think [facial recognition] is a contribution to battle this."

The new Fraud-IQ works in two ways to assist retailers. "First, it can identify people entering the store without a package and then showing up at the return counter with goods to return," Trepp says, "and the second works against repeat offenders."

Source: www.storesmagazine-digital.com

Are McDonald’s kiosks better than cashiers?

McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?

Source: www.businessinsider.com

The best illustration to date I have seen of the ordering process along with the actual menus and operation of.

MCDONALDS ADDING KIOSKS TO 140 LOCATIONS IN STATE – The Denver Post, 2018-08-14

McDonald’s and its local franchisees are combining to invest $111 million in physical and technological upgrades at 140 Colorado restaurants this year and next, the company has announced.Click here to edit the content

Source: digital.olivesoftware.com

The work, which ranges from remodeling to complete rebuilds, is part of a $6 billion modernization effort McDonald’s will roll out across the U.S. by the end 2020, according to a news release issued Tuesday.

The work includes:

• Adding self-order kiosks to make ordering and paying easier

• Creation of new counters that allow workers to bring food to customers at the table

• Creation of designated parking spots for mobile order pick-ups

• Expanded McCafé counters and new digital menu boards

• New dining room decorations and updated exteriors

McDonald’s has more than 200 independently owned locations in Colorado, according to the company. State Senate President Kevin Grantham, R-Canon City, called the company “a leader in job creation and economic growth,” in Tuesday’s release.

Credit card skimmers now need to fear the Reaper

SkimReaper, subject of a USENIX Security paper, detects most common card skimmers.

Source: arstechnica.com

 They uncovered four broad categories of skimming gear:

  • Overlays—devices that get placed on top of the slot for the ATM or point-of-sale system. They can be modeled to match a specific ATM type’s card slot or, in some cases, overlay an entire device such as a credit card reader at a retail point of sale. Overlays on ATM machines are sometimes accompanied by a keypad that is placed atop the actual keypad to collect PIN data.
  • Deep inserts—skimmers engineered to be jammed deep into the card reader slots themselves. They’re thin enough to fit under the card as it is inserted or drawn in to be read. An emerging version of this is a "smart chip" skimmer that reads EMV transactions passively, squeezed between the card slot and the EMV sensor.
  • Wiretap skimmers—devices that get installed between a terminal and the network they connect to. This suggests there’s a fundamental security problem to begin with.
  • Internal skimmers—devices installed in-line between the card reader of a terminal and the rest of its hardware. These, Scaife said, are more common in gas-pump card readers, where the attacker has a greater chance of being able to gain access to the internals without being discovered.

App-based coffee kiosk, Briggo, opens at airport | The Feed

You’re probably almost always running late when heading to the airport. Or maybe it’s just me. Every extra second counts, so standing in line for some scalding hot coffee at kiosk may not be in the cards. Briggo thinks it has come up with a solution. The app-based coffee service allows you to place your coffee order in advance and swing by the kiosk (located near gat

Source: dining.blog.austin360.com

The machine officially launched today at the Austin airport.