Explore the findings from the Call Center IQ 2015 Executive Report on Customer Experience. Find out what contact center leaders view as the ultimate customer experience (CX) objective and how they define a good customer experience interaction.
Source: choose.inmoment.com
United Parcel Service (UPS) reported a big earnings beat—its highest ever fourth-quarter earnings—thanks to its growth in international package delivery. Revenue, however, came in light of estimates.
Source: finance.yahoo.com
Still, one major headwind continues to be a cause for concern: Amazon (AMZN). Because of increased costs and package volume, Amazon has been transforming from UPS’s biggest consumer to its biggest competitor. In December, the Wall Street Journal reported that rising costs and package volume have sparked Amazon to develop its own delivery routes, build its own freight operation, and prepare for drone deliveries.
Peretz denied claims of animosity between the two companies, but says he believes that UPS is the clear choice for consumers. “The Amazon relationship is mutually beneficial, and they are a valued customer to UPS,” he says. “The whole space of e-commerce is a great position for UPS because we want to become the shipper of choice. We’re adding things to the market that didn’t exist before.”
Amazon is planning to open hundreds of physical bookstores, according to a large mall CEO who spoke to Dow Jones.
Source: www.cnbc.com
Amazon is gearing up to expand the brick-and-mortar bookstore concept it launched in Seattle last year to as many as 400 locations, General Growth Properties CEO Sandeep Mathrani said Tuesday. Rivals Barnes & Noble and Books-A-Million operate 640 and 255 stores, respectively. Amazon’s Seattle store sells Amazon’s Kindle and Fire devices, as well as about 5,000 print titles. CNBC(2/2), The Wall Street Journal (tiered subscription model)
Building the city of tomorrow requires an innovative infrastructure — these days, mobile connectivity is as important as steel and concrete.
Source: www.fool.com
Infrastructure for the cities is even higher in the hierarchy than education and others. Good play.
The ways we make purchases and conduct our financial business are changing as technology evolves.
Source: mashable.com
After opening the smalled stores in 2011, the company overlooked two major obstacles.
Source: time.com
A long-awaited public Wi-Fi initiative, LinkNYC, is now officially live in New York City, providing people within range of the kiosks with free Internet access as well as ports for charging phones and tablets.
Source: iphone.appleinsider.com
It only takes up a couple square feet, a small fraction of the size of Amazon’s first real bookstore in Seattle, but the company has been quietly making an
Source: www.geekwire.com
New technology will be introduced in six stores in Ohio and Colorado by Christmas 2015.
