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Early Shift to Tech: Brian Meyers, once set to be a doctor, saw firsthand that healthcare’s incentives didn’t align with his values. He pivoted to computers early, driven by a desire to work where people find joy.
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Build vs. Buy Ethos: Meyers uses a functional point analysis to gauge project complexity. For massive, multi-functional systems—think Oracle Opera PMS—he’s a buyer. For focused pain points he’s experienced himself, he builds in-house. “Complexity and clarity decide it,” Meyers says. If he knows the actors and the pain point, he builds. If not, he partners.
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Disney Roots: At Walt Disney World, Meyers created a project cost forecasting tool still in use decades later. He identified a recurring issue: call center and IT teams were siloed during major campaigns, causing reservation systems to crash. His solution was collaboration and infrastructure, which led to the launch of Capacity Engineering, saving Disney $2 million annually.
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Leadership Advice: Disney mentor Gary Green’s wisdom stuck: “Find where no one’s standing on the baseball field.” Meyers used this approach, moving from manager to leader by filling gaps others ignored—a strategy he brought to MGM.
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Integration = Guest Experience: Biggest tech gain for guests? Seamless system integration. Meyers aims to bust silos so guests don’t need to re-enter information across point solutions. MGM’s PMS got upgraded to Oracle Opera Cloud (Park MGM went live July 22, 2025). Direct collaboration with Oracle R&D lets MGM steer product features—few hotels get this access.
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Continuous Improvement: Meyers regularly stays at MGM properties to experience tech as guests do. Noticed a spa reservation pain point; pushed for direct tablet integrations. The philosophy: every guest-facing system should connect smoothly—whether it’s TV, in-room tablets, or spa reservations.
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Scaling with AI: Meyers runs experiments to upskill his teams using AI-powered application development. Recent project: automating third-party payments for hotel stays, built without writing code manually. Within two weeks, the team produced a working prototype, solving business needs and learning modern tools.
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Bottom Line: Meyers blends deep industry knowledge with a willingness to experiment, not just for show but to solve real operational problems. He’s a hotel tech exec who still codes, still listens to guests, and keeps tech lean and relevant. That’s how hospitality gets smarter.
Excited to share a key innovation referenced in my recent Hospitality Technology cover story: the deployment of our Guest Pre Arrival Pay application at MGM Resorts! This tool allows anyone to securely prepay for a future guest’s stay—ideal for travel agents, executive assistants, corporate events, and more—streamlining check-in and enhancing convenience.
Developed using AI-generated software code with Cline, Amazon Bedrock, and our internal MCP framework, it ensures code meets all corporate and security standards while boosting quality and efficiency. Huge thanks to Anil Kumar Koppula and James Lam, CSM on my team for leading this, Kaushik Roy (VP of Payment Technology and QA) and his team for their partnership, the Enterprise Architecture team under Michael White, and the ICE application team under Ganesh Matha (VP of Sales Technology). Executive support from Branden Newman, Eash Chittimalla, and Hemant Salvi made this possible.
This builds on our self-service focus, reducing friction and elevating guest experiences. Grateful for our team’s dedication! What’s your take on pre-arrival tech in hospitality? hashtag#HospitalityTech hashtag#Innovation hashtag#MGMResorts
