Hospitality News – Hilton follows Marriott, Airbnb with cleanliness initiative

By | June 16, 2020

From USA Today Jun2020

Hilton is partnering with the company behind Lysol, as well as the Mayo Clinic, to better ensure cleanliness in its hotels — part of a hygienic industry trend in the wake of the new coronavirus.

The new program will be called “Hilton CleanStay” and aims to to give guests peace of mind when staying at a Hilton property, whether they are in guest rooms, restaurants, the gym or other public areas.

When customers do eventually return to hotels, they should expect this to last awhile.The program will likely be around “forever,” Phil Cordell, senior vice president and global head of new brand development for Hilton, told USA TODAY.

“The program and what it delivers is kind of a new normal of expectation,” Cordell said. He expects it to be guest-ready by June.

Full details are being ironed out, but here’s a look at what’s in development:

  • An official room seal indicating that a room hasn’t been accessed after a deep cleaning
  • The removal of pen, paper and guest directories in favor of a digital option (or available on request)
  • Extra disinfection for areas like light switches, door handles, TV remotes, thermostats and more
  • A disinfecting wipe station in high-traffic areas (i.e., so guests can wipe elevator buttons down before pressing)
  • Contactless check-in, where guests can complete check-in and check-out processes via a mobile app and receive a digital room key (Hilton Honors members already have access to digital keys)
  • Electrostatic sprayers and ultraviolet light to be used in the sanitization process

Read full article at USA Today Jun2020