The Perfect Shopping Experience by Diebold Nixdorf

DÜSSELDORF, Germany, 2017-Mar-06 — /EPR Retail News/ — Diebold Nixdorf is unveiling a new generation of reverse vending systems at EuroShop 2017, March 5-9

Source: eprretailnews.com

And even allow customers to load vouchers or bonus points directly onto their smart phones via a near field communication (NFC) function.

Opportunities for Self-Service Technology in 2017

Frank Mayer is the leader in creative design & manufacturing of branded in-store merchandising displays, interactive kiosks & POP marketing services.

Source: kioskindustry.org

2017 promises to be an active one for kiosks and similar self-service devices. A new whitepaper, “Opportunities for Self-Service Technology in 2017”, looks towards the direction self-service kiosks are headed. Developed and published by KioskMarketplace.com, this whitepaper is sponsored by Frank Mayer and Associates, Inc. and can be downloaded here.

Does The Future Of Unattended Retail Revolve Around Patterns?

The Tracker features an interview with Sydney Green, senior director at Visa, about how to provide the best security for unattended retail transactions.

Source: www.pymnts.com

Pro:  

 

Almost all consumers have interacted with unstaffed or unattended retail systems, according to a study from Consumer Reports, which found that three-quarters of surveyed responders had tried self-checkout or self-service terminals in the past year.

The study also found that consumers overwhelmingly enjoyed using these unattended systems — 75 percent of respondents who had tried a self-service terminal said they enjoyed using it because they felt it saved time. And the appetite for more unattended retail seems to be healthy, considering Consumer Reports found that the top complaint among consumers was that retail stores and other merchants did not have enough unattended lanes in their stores.

 

Con: 

 

One recent study of U.S. retailers found that the use of self-service terminals led to an increase in losses due to fraud and crime. Major breaches have even occurred at unattended and self-service terminals to renew drivers’ licenses and health insurance cards run by the Canadian government, exposing payment details for thousands of customers and eventually forcing the terminals to be taken offline.

Retailers Keep Trying to Compete With Amazon. They’re Losing Money Doing It

Brick and mortar retailers are having trouble competing with Amazon in the digital market

Source: fortune.com

More than half of the retailers, 62%, told the JDA that they plan to raise the minimum spending requirement for free shipping over the next year. Another 55% also said they plan to raise the minimum order value that’s required for in-store pickup, according to CNBC. Both of these are ways for retailers to “tilt the profitability scale back in their favor,” CNBC reports.