Pickup Towers in Walmart Are Going Away

By | February 13, 2022

Walmart Pickup Towers

Walmart Pickup Towers

Walmart Pickup Towers

From the NYPost Apr2021 — The retailer is removing 300 of these towers and “hibernating” another 1,300 because customers grew accustomed to curbside pick-up during the pandemic — and prefer it, according to the Wall Street Journal.

See photos from corporate Walmart of towers

From the WSJ

At Walmart Inc., the robots are losing their jobs.

The retailer is phasing out the hulking automated pickup towers that were erected in more than 1,500 stores to dispense online orders. The decision reflects a growing focus on curbside pickup services that have become more popular during the Covid-19 pandemic and continues a broader retreat from some initiatives to use highly visible automation in stores.

Over the past year Walmart has started to remove or turn off the 17-foot-tall machines often placed at the front of stores. About 300 machines are being removed from stores, and around 1,300 “hibernated” while Walmart focuses on other services, said Larry Blue, chief executive of Bell & Howell, a Durham, N.C.-based automation services company that installed and maintains the devices for the retailer.

Author: Retail Systems

Craig Allen Keefner is an influential figure in the self-service technology industry, best known for his leadership in kiosks, digital signage, and retail automation. Based in Denver, Colorado, Keefner has managed the Kiosk Industry Group (Kiosk Manufacturer Association) since 2014, supporting self-service professionals and overseeing projects in kiosks, point-of-sale systems, thin client technology, and related fields.​ Over his career, Keefner has served in various executive and managerial roles—including as owner and CEO of pioneering kiosk and retail tech companies, as well as managing key industry websites such as kioskindustry.org and thinclient.org. His experience also includes significant contributions to the deployment and advancement of interactive technology in healthcare, retail, and smart cities.​ Keefner holds a BA from the University of Tulsa and has earned credentials in electronics and technology from institutions like the Missouri Institute of Technology and DeVry. Often recognized as “Mr. Kiosk,” he is noted for his expertise, industry advocacy, and innovation in digital self-service solutions