The automated retail industry is one of the two core technology showplaces today (financial Services being #2).
Emerging technologies such as robotics, lockers, digital signage, vending and automated vending lead the way. Amazon and Google revolutionize physical delivery. OuterWall has another great idea (or not).
More mature retail technology includes interactive displays, next-generation POS, mobile interplay, multi-touch, kiosks for self-service, video services, and customer service technology.
Companion technologies include ATMs, kiosks, Advanced ATMS, NFC and thin client.
Standards – here we have more regulatory guidelines in play along with more standards than any other industry. PCI, OPOS, JPOS, MPOS, HIPAA, ADA, UL, CE just to name a few.
Part 2: “Our Immortality or Our Extinction”. When Artificial Intelligence gets superintelligent, it’s either going to be a dream or a nightmare for us.
Do you know what robots, Abe Vigoda, and the Internet of Things have in common? They’re are all part of the future of the retail customer experience, as you’ll learn in this discussion of what’s new and/or interesting in the retail customer experience landscape. This discussion features customer experience consultants Micah Solomon (that’s me, your author) […]
Made from stainless steel and hand built in northern Germany, the machines can be chilled or non-chilled. A variety of locker sizes are available, and users can set an individual price for each individual locker. There is a range of payment options – cash, debit cards, contactless cards. The machines can even give cash change if required.
Perhaps the ultimate in retail vending styles has been proposed in Russia. Inventor Semenov Dahir Kurmanbievich has applied for a patent for a drive-through grocery supermarket. Watch his video on YouTube.
According to his patent application, the concept solves “the technical problem of improving the quality of customer service while providing maximum convenience and choice of products, reducing time to service customers, cutting the queue time and lowering the time and costs from commercial enterprises associated with the filling and layout of goods”.
He proposes a shop where consumers would drive up to an empty checkout bay, and (while remaining in their car) they reach across to a vertically rotating vending machine, operated by a button, to choose the required products.
Products would be placed on a conveyor belt and passed to the checkout operator who places them in bags. When the shopping is complete, the shopper simply drives up to the checkout, pays, takes the bags through the window and departs.
Of course, such a proposal is still very much in the planning stages – but the indications are that retail vending is definitely set to become more visible, as Dr Gaye concludes: “There are some brilliant ideas around the world. Vending is really going to come to the UK in a big way”.
Video case study. The hallmark of a smart safe is the inclusion of bill validators which count and validate that the currency is in fact good. The safe will sign a date timestamp to the transaction keeping track of which employee deposited the money and when they did. Basically eliminates the opportunity for internal cash theft.
From Yahoo Finance: CHATSWORTH, Calif., Feb. 02, 2016– Provision Holding, Inc. announced today December 2015 – Provision announces installation of 200 kiosks; Further, to kick off the year, in January 2016, we announced the shipment of an additional 250 kiosks for immediate installation.