The automated retail industry is one of the two core technology showplaces today (financial Services being #2).
Emerging technologies such as robotics, lockers, digital signage, vending and automated vending lead the way. Amazon and Google revolutionize physical delivery. OuterWall has another great idea (or not).
More mature retail technology includes interactive displays, next-generation POS, mobile interplay, multi-touch, kiosks for self-service, video services, and customer service technology.
Companion technologies include ATMs, kiosks, Advanced ATMS, NFC and thin client.
Standards – here we have more regulatory guidelines in play along with more standards than any other industry. PCI, OPOS, JPOS, MPOS, HIPAA, ADA, UL, CE just to name a few.
One big draw for GS is that time to close and transaction costs for that will be greatly reduced. Collecting money will be quicker and sometimes people only have the cash for the moment. Get it while it is there now is GS tactic.
Malware designed for POS insertion is getting only more dangerous. Plus tablets being infected at time of manufacture. The cyber criminals never sleep.
This new ModPOS malware has taken advantage of a flaw in the internal in-store processing of debit and credit transactions still using magnetic stripes as well as using the new EMV Chip and Pin cards; the processing flaw, now known to the retail industry, is that the internal processing systems utilized by many major retailers does not support end-to-end encryption, and does not also properly encrypt data in memory, allowing that data to be captured and sent to distant cyber crooks. According to iSIGHT, “Criminals can then reuse card data, even from EMV cards, to make online (card-not-present) transactions.”
International card schemes MasterCard and Visa now account for 86% of all payment cards in Europe, as domestic and private label schemes continue their decline. RBR’s study Global Payment Cards Data and Forecasts to 2020 shows that €9 out of €10 spent using a payment card in Europe was made on a Visa or MasterCard-branded card – the highest share of any region.
There were 1.5 billion payment cards in circulation in Europe at the end of 2014 which were used for payments worth €2.9 trillion during the year. Competition between the two leading schemes is fierce, with very little difference between Visa and MasterCard in terms of card numbers. With regard to payment value, however, Visa is by far the larger scheme, and gained a percentage point of value share in 2014, while MasterCard lost a percentage point.
Automated retail is a self-service category in the form of standalone machines located in high-traffic areas such as airports and malls and convenient stores. In an era of growing mobility, the consumers demand easy access to products and services anytime…
The Bank of England’s chief economist recently warned that the labour market could be set for a significant squeeze due to the advent of technology and automation, but how are robotics impacting retail?
Kiosk Tradeshow DSE introduces a new area of the show floor for 2016 – the Self-Service Pavilion. With the rising adoption of self-service kiosks, tablets and other freestanding interactive display…
Paul Schottmiller, a retail strategist at Kurt Salmon, a consultancy, says the opening of physical stores by online retailers also reflects a growing trend to develop contact with human beings in the online journey. Other elements include people to help with the shopping journey, and personalised offers and promotions. “That does make a difference in terms of the level of satisfaction,” he says.