In-Store Loss Prevention – Home Depot’s efforts to stop a growing theft problem

By | November 25, 2019
“I personally believe this is driven by the opioid crisis,” Carol Tome, Home Depot’s then-chief financial officer, said in a phone interview with CNBC in May.


  • Organized retail crime costs retailers nearly $778,000 per $1 billion in sales in 2018, an all-time high, according to a National Retail Federation survey
  • In the past three quarters, Home Depot reported that an increase in “shrink” hurt its financial results.
  • Retail shrinkage includes organized retail crime.
  • Home Depot says if shrink gets too high, it may have to pass costs off to consumers.
  • To stop the crime, Home Depot and other retailers are spending more on preventing theft and working with law enforcement.
  • The Utah Attorney General’s Office worked with Home Depot and other retailers on a multimillion dollar operation against seven pawnshops selling stolen goods.

Imagine loading up a cart full of merchandise at a store, and just walking out the door in broad daylight as store employees watch you do it.

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