McDonald’s, KFC, Panera, and other fast food joints already have robot employees. Experts say that this automation won’t replace human workers. Instead, they say the bots fill a major labor gap in food service.
The restaurants report that kiosks have also helped both chains expand their delivery. Take-out, Delivery, drive-thru, catering, and other off-premise orders now comprise 62% of Panera’s business— an important new source of revenue, as Business Insider’s Taylor previously reported.