Can Chatbot Concierges Save Shopping Malls? | PYMNTS.com

With brick-and-mortar chains shutting down, Simon Property Group, the world’s largest mall owner, looks for out-of-the-box solutions to save physical retail.

Source: www.pymnts.com

The physical world of commerce might just have within it the killer use case that the chatbot needs, because it digitizes a physical experience for a consumer in a way that actually adds to the overall experience.

 

“The Simon Facebook Messenger bot provides an always-on, instantly available digital concierge experience. That means that wherever they are, shoppers can get their top questions answered through their mobile device.”

To Save Retail, Let It Die

The store of the future will become the most powerful media channel available to a brand, offering customer experiences that are the most profitable product a retailer can sell. But to get there, retail as we know it must die.

Source: www.businessoffashion.com

CVS introduces vending machines

News retail : CVS Pharmacy, the retail division of CVS Health, is testing out the automated retail trend with the launch of health and wellness product vending machines this month. (#865369)

Source: us.fashionnetwork.com

The machines will be ADA compliant and feature a 22″ touchscreen to help customers navigate through the products. The machines will accept QR codes and coupons as well as credit and debit cards.

The goal is to increase efficiency and maximize convenience by giving consumers access to the products they want, when they want them. The vending machines will pop up in hotels and airports, and will expand the distribution reach outside of traditional CVS retail locations.

Other retailers who have experimented with vending machines include Uniqlo, Havianas and Benefit Cosmetics.

New Smart Store without Cashiers – Prototype in California

Excerpt: Connectivity Shoplifting in a Smart Store without Cashiers and Here’s What Happened Checkout systems are going autonomous. by Rachel Metz September 6, 2017 Say goodbye to the glitchy self-checkout scanners in your local retail store. Grocery buying is about to get a big boost from artificial intelligence. At a prototype store in Santa Clara, California, you grab a… Read More »