Subway is reimagining how ordering, payments and marketing tie together at its sandwich shops. It’s in the process of launching a new division called Subway Digital, which will pool the expertise of specialists in technology, marketing and operations rather than give full rein to any one of those disciplines.
Source: www.paymentssource.com
The company is assembling a digital team of 150 full-time employees over the next two years, with some coming from consulting company Accenture. The sandwich chain will still use agencies to produce content, while the 150-person team will focus on technology development, loyalty programs, digital strategy and consumer behavior.
“We are taking a good look at what ‘loyalty’ means for consumers and how to integrate digital experience into restaurant experience,” said Carman Wenkoff, chief information officer and chief digital officer for Subway.