Self-service kiosks at McDonalds restaurants are part of a national trend toward automation at stores and restaurants driven by tech-savvy consumers and the ri…

Source: buffalonews.com

Net increase in jobs. US-built machines with US-steel and US-supported. Biggest error is McD likely didnt upgrade kitchen capacity first (or train the workers on new tech). Too many orders too fast equals longer wait time. This actually increases “human touch” with employees in concierge-mode much like assistants at grocery self-checkout.