Vending machines: A micro revolution in retail – RealViews

By | November 10, 2015

Ordering coffee at Barcelona airport has become something of a futuristic experience with the arrival of a new generation of vending machine.

Source: www.jllrealviews.com

Along with other big name brands including Nike and Coca-Cola, Best Buy is overhauling the clunky, old image of a vending machine. Today’s ‘automated retail machines’ are increasingly interactive, are found in a range of locations – including hotel lobbies, malls, train stations or within stores – and often come in bright colours and playing music.


For retailers, they can play a far more strategic role than the grim functionality and convenience of their predecessors. With a high tech design that is often tongue in cheek, they are frequently used by brands to catch the eye of millennials, impulse buyers and other target groups.

Author: craig keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk