Why retailers are turning to technology to get rid of lengthy queues

By | February 28, 2016

With consumers increasingly getting impatient of waiting around – high street stores and airports face a more challenging environment to manage queues to not only avoid customers abandoning their baskets, but also to create the ultimate experience for consumers in their stores.

Source: www.walkbase.com

Author: craig keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk