Digital kiosks are providing retailers the ability to provide a wider range of services. By Erin Del Conte, Senior Editor As disruption across channels continues, due to Amazon’s on-going innovation, changing consumer demands and rapidly developing technologies, many channels are turning to kiosks to manage labor
While c-stores have been in the touchscreen food-ordering kiosk game for more than a decade, it is by far the quick-service restaurant industry that is currently leading the charge into the future with food kiosks. Wendy’s embarked on plans to install self-ordering kiosks in about 1,000 of its U.S. franchises at the end of 2017. In January 2018, McDonald’s confirmed plans to add touchscreen ordering kiosks to half of its U.S. restaurants by the end of 2018.