Self-Service : The great pruning of the branch bank in financial service.

“WHY can’t I just talk to somebody?” screams an exasperated customer in a 1980s advertisement for Barclays, a British bank. In the dystopian future it… Source: www.economist.com Uniform branch formats are being replaced by a range of set-ups, from large flagship “stores” to poky ones with just a couple of desks. Some banks are opening branches in less… Read More »

The Telemedicine Tipping Point

Telemedicine finally seems to be gaining traction in healthcare. In early August, Mordor Intelligence released a research report titled Global… Source: www.healthitoutcomes.com global market for telemedicine will be worth more than $34 billion by the end of the decade. North America is recognized as the largest contributor to this growth, accounting for more than 40 percent of the… Read More »

American Well vs Teladoc Telehealth Trademark Battle Leaning Teladoc’s Way

Tthe U.S. Patent & Trademark Office (PTO) has agreed to move forward with Teladoc’s case to invalidate a patent held by rival American Well Corporation Source: hitconsultant.net From American Well CEO, “Understandably, Teladoc has its back against the wall.  The company operates a phone-a-doctor service and is now required by state and federal regulation to pivot into live… Read More »