Walmart doubles down on robots to shift labor costs: “We’re going big”

By | February 13, 2022

News story excerpt from CBS News

  • Walmart said it’s adding almost 4,000 robots to its stores and facilities.
  • The investment will allow human workers to shift to other tasks that are harder to automate.
  • The push into robotics comes as the company has boosted worker wages.

The robots are coming for Walmart workers’ jobs, with the retail giant saying it plans to add almost 4,000 robots to its stores and facilities as it seeks to remove human workers from routine tasks like scrubbing floors.

The company said the plan is part of a goal to shift human workers to customer-service roles, such as “engaging with customers,” according to a blog post. The new robots include the “Auto-C,” which polishes floors, and the FAST Unloader, which scans and sorts items unloaded from delivery trucks.

Read full story here News story from CBS News

Author: Retail Systems

Craig Allen Keefner is an influential figure in the self-service technology industry, best known for his leadership in kiosks, digital signage, and retail automation. Based in Denver, Colorado, Keefner has managed the Kiosk Industry Group (Kiosk Manufacturer Association) since 2014, supporting self-service professionals and overseeing projects in kiosks, point-of-sale systems, thin client technology, and related fields.​ Over his career, Keefner has served in various executive and managerial roles—including as owner and CEO of pioneering kiosk and retail tech companies, as well as managing key industry websites such as kioskindustry.org and thinclient.org. His experience also includes significant contributions to the deployment and advancement of interactive technology in healthcare, retail, and smart cities.​ Keefner holds a BA from the University of Tulsa and has earned credentials in electronics and technology from institutions like the Missouri Institute of Technology and DeVry. Often recognized as “Mr. Kiosk,” he is noted for his expertise, industry advocacy, and innovation in digital self-service solutions