Credit Card Interchange Post VISA/MC Agreement We all heard about the settlement with VISA and Mastercard and how consumers would see benefit. Unfortunately that is only a headline, not a fact. Once again Jordan with Reforming Retail breaks the settlement down, and what we find is same old same old (increasing rates). I like his cookies analogy where… Read More: Credit Card Interchange – VISA MC Settlement »
Exposing Olo Part 1: Introduction Note: One of our favorite writers is Jordan Thaeler of Reforming Retail. Anybody who is anybody in restaurants reads Jordan and while a subscription is not free, there is a very good reason for that. Olo Article from Reforming Retail March 2024 Olo has been an industry leader insofar as they are one… Read More: Olo Restaurant – Reforming Retail »
Robotic Restaurant News We just got back from NRF and robotic restaurant stuff was all over the show floor. Robotic pizza for example. One of our favorite aspects of AI is overhead cameras in the kitchen to monitor food preparation. Also table usage. Here is our wrap on recent robotic restaurant news See our NRF 2024 review and writeup. The… Read More: Robotic Restaurant News – AI Robotics »
NCR “Voyix” Update Article from Reforming Retail (which we highly recommend subscribing to). So basically, Mike Hayford was able to dissolve a 139-year-old institution which is something only a special person can do. His predecessor, Bill Nutti, was just as bad. The Legacy of Mike Hayford: Destroyed NCR while Underperforming Peers by 95% and Raking 140% Higher Compensation… Read More: NCR Aloha Update – Legacy of Mike Hayford »
Panera Bread Restaurants 2023 update October 28, 2023 — This is an opinion review of Panera by Craig Keefner. Independent consultant and more times wrong than right (but sometimes right!) I’ve always been a big fan of Panera Bread and in particular Blaine Hurst who led the company for a very long time was CEO. Great service, responsible company and relatively… Read More: Panera Bread Review 2023 – Is Panera 2.0 Dead »
Restaurant POS News Nice article from Reforming Retail — recommended The enterprise segment of the US restaurant market (we’re defining as > 200-location brands) has few players. Long sales cycles, demanding customers, and impossible delivery given the paltry amount restaurants pay for fuck-all make this a futile market to serve. But hey, who are we to poke fun… Read More: Restaurant POS – Toast Hangs Back While PAR and Olo… »
Robot Waiters For Restaurants Nice video on future of robot waiters in restaurant industry. We also liked post covering the rise of robots in NYC. They are being used in several ways there. Will have to check them out when we go to NRF in January. Link to NY story. Writeup The restaurant industry is on the verge… Read More: Are robot waiters the future of the restaurant industry? »
Nations Restaurant News is pretty good at this sort thing. 2021 Predictions Excerpt: New prototypes, the emergence of consumer-packaged goods, the new food hall and more trends Nation’s Restaurant News’ editors predict for the new year Expect to see more technology supporting touch-free interactions, even more expansion of virtual brands and off-premise sales, consumer-packaged goods coming from more… Read More: Predictions Fast Casual QSR — Food, Beverage and Design by… »
From HospitalityTech Oct2020 — Naan & Kabob, a premium QSR and catering group in Toronto, launched a restaurant with kiosks and self-serve pickup cubbies. Here in the US there have been a few concepts using self-service ordering kiosks and pickup cubbies. Pioneers in the US space include Brightloom, formerly eatsa, and Little Caesars Pizza’s self-service mobile order pick-up station, known as the Pizza… Read More: QSR with Self Service Kiosks, Pickup Cubbies in Toronto »
Self-Order with Geo-Fencing From National Restaurant News Sep2020 — The brand’s revamped app includes a new best in class rewards system; later this month, one-touch curbside pickup rolls out a year ahead of schedule as the chain eyes new off-premise solutions including the virtual kitchen space Excerpts The company began testing the new curbside feature a few weeks… Read More: Contactless Curbside Pickup Update El Pollo Loco – »