Google and Microsoft Advance Efforts To Deliver Bots 

By | May 24, 2016

20 percent of all Google queries are spoken. The new Google Assistant was one of the stars of the search engine’s annual Google I/O conference last week, while Microsoft may be looking to bring its intelligent bots to Bing.

Source: redmondmag.com

“In Bing Concierge Bot we are building a highly intelligent productivity agent that communicates with the user over a conversation platform, such as Skype, Messenger, SMS, WhatsApp, Telegram, etc. The agent does what a human assistant would do: it runs errands on behalf of the user, by automatically completing tasks for the user. The users talk to the agent in natural language, and the agent responds in natural language to collect all the information; once ready, it automatically performs the task for the user by connecting to service providers.

 

As John K. Waters reported on Redmond sister site Application Development Trends, Google is claiming that 20 percent of all its queries are spoken. Sundar Pichai, presiding over Google I/O for the first time as the company CEO, described his vision to create a more ubiquitous, conversational and “assistive” way to interact with technology

 

 

Author: craig keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk