Walmart Blog — Walmart Store Design to Help Customers Better Navigate the Omni-Shopping Experience

By | September 30, 2020
walmart innovation

From the Walmart Blog Sep2020

Sept. 30, 2020
By Janey Whiteside, EVP and Chief Customer Officer, Walmart

Walmart has been on a transformational journey for several years now, reimagining ways to create seamless omni-shopping experiences that save our customers time and inspire them whether in-store, online or via mobile.

Today, our imagination becomes a reality as we unveil a completely new look and feel focusing on a digitally enabled shopping experience.

Contactless Checkout & Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

We’re always listening to our customers and innovating our in-store, online and mobile experiences to meet and exceed their expectations. We want their time with us to be enjoyable, and we’re working hard to create ways for them easily toggle between shopping channels – or use them together.

We’ve tested the new concept in select stores and are excited by the initial feedback from customers and associates. We’ll be rolling it out to more stores this fall and will continue to get customer and associate feedback and evolve the design accordingly. By the end of this fiscal year, the experience will be in nearly 200 Supercenters as well as in select Health Centers and Neighborhood Markets, reaching close to 1,000 stores by next fiscal year.