The automated retail industry is one of the two core technology showplaces today (financial Services being #2).
Emerging technologies such as robotics, lockers, digital signage, vending and automated vending lead the way. Amazon and Google revolutionize physical delivery. OuterWall has another great idea (or not).
More mature retail technology includes interactive displays, next-generation POS, mobile interplay, multi-touch, kiosks for self-service, video services, and customer service technology.
Companion technologies include ATMs, kiosks, Advanced ATMS, NFC and thin client.
Standards – here we have more regulatory guidelines in play along with more standards than any other industry. PCI, OPOS, JPOS, MPOS, HIPAA, ADA, UL, CE just to name a few.
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Getting in and out of the DMV in a matter of minutes sounds impossible, but Arapahoe County just installed new self-service kiosks for people who just need to renew their license plates.
DÜSSELDORF, Germany, 2017-Mar-06 — /EPR Retail News/ — Diebold Nixdorf is unveiling a new generation of reverse vending systems at EuroShop 2017, March 5-9
2017 promises to be an active one for kiosks and similar self-service devices. A new whitepaper, “Opportunities for Self-Service Technology in 2017”, looks towards the direction self-service kiosks are headed. Developed and published by KioskMarketplace.com, this whitepaper is sponsored by Frank Mayer and Associates, Inc. and can be downloaded here.
The Tracker features an interview with Sydney Green, senior director at Visa, about how to provide the best security for unattended retail transactions.
Almost all consumers have interacted with unstaffed or unattended retail systems, according to a study from Consumer Reports, which found that three-quarters of surveyed responders had tried self-checkout or self-service terminals in the past year.
The study also found that consumers overwhelmingly enjoyed using these unattended systems — 75 percent of respondents who had tried a self-service terminal said they enjoyed using it because they felt it saved time. And the appetite for more unattended retail seems to be healthy, considering Consumer Reports found that the top complaint among consumers was that retail stores and other merchants did not have enough unattended lanes in their stores.
Con:
One recent study of U.S. retailers found that the use of self-service terminals led to an increase in losses due to fraud and crime. Major breaches have even occurred at unattended and self-service terminals to renew drivers’ licenses and health insurance cards run by the Canadian government, exposing payment details for thousands of customers and eventually forcing the terminals to be taken offline.
More than half of the retailers, 62%, told the JDA that they plan to raise the minimum spending requirement for free shipping over the next year. Another 55% also said they plan to raise the minimum order value that’s required for in-store pickup, according to CNBC. Both of these are ways for retailers to “tilt the profitability scale back in their favor,” CNBC reports.