Accessibility Kiosks Legal News October 26th 10am – The courts find for ACB in suit against Quest. The case involved injunctive relief. So, that means an order telling quest to fix it and attorney fees for the plaintiff. We are checking with ACB to make sure we are identifying the correct unit (aka unit violating ADA). As for an appeal,… Read More »
Panera Bread Restaurants 2023 update October 28, 2023 — This is an opinion review of Panera by Craig Keefner. Independent consultant and more times wrong than right (but sometimes right!) I’ve always been a big fan of Panera Bread and in particular Blaine Hurst who led the company for a very long time was CEO. Great service, responsible company and relatively… Read More »
Restaurant POS News Nice article from Reforming Retail — recommended The enterprise segment of the US restaurant market (we’re defining as > 200-location brands) has few players. Long sales cycles, demanding customers, and impossible delivery given the paltry amount restaurants pay for fuck-all make this a futile market to serve. But hey, who are we to poke fun… Read More »
Robot Waiters For Restaurants Nice video on future of robot waiters in restaurant industry. We also liked post covering the rise of robots in NYC. They are being used in several ways there. Will have to check them out when we go to NRF in January. Link to NY story. Writeup The restaurant industry is on the verge… Read More »
Retail Problems That Have Persisted (and why) We’re a big fan of Jordan at ReformingRetail.com — if you don’t subscribe you should. He can be a bit too radical but that is preferred to not saying what needs to be said. We liked his analysis of the latest NCR financial report we republished (with permission) on Kioskindustry.org His… Read More »
Most recent stories in Automated Retail The Industry Group Credit Card Statistics And Trends 2023 Forbes – Becky Pokora For many of us, credit cards are a part of everyday life. There’s a good chance you’ve got a card or two in your wallet and that you pull them out regularly to make payments. But there’s a lot… Read More »
Foodservice Innovation Zone The Kiosk Association is an official sponsor for the upcoming Foodservice Innovation Zone being produced at NRF 2024. We are exhibiting in the main show at 1602 (entrance lower level). The retail, grocery, convenience and restaurant industries are constantly innovating to meet consumer expectations and stay ahead of the latest trends. Adding dining and upscale… Read More »
Article on retailtouchpoints July 10th on AI and Retail. Quick Brief / Summary AI is coming Retailers exploring and new startups like Verneek have formed. We’ve covered Verneek and their terrific pilot they finished with Sprouts. Very successful. They include some nice data predictions — Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 trillion in 2026, from $3.3 trillion… Read More »
Off The Shelf Computers as Public Facing aka Cheap Kiosks Over the years self service has always been on the knifes-edge for cost versus benefit. You can get cheap components versus quality. Privacy filters have a wide range of price and quality and proven performance. Too often a customer is budget-constrained and “goes cheap”. What usually happens is… Read More »
NCR Kiosks and Digital Signage We read an interesting analysis of a recent shareholder meeting NCR held which encompassed kiosks (we have to think any new ones are via GRUBBRR kiosks and Samsung) and for the first time, digital menu boards. We have covered NCR in other related financial and SCO-related articles like Aloha Outage attack, New Lowes SCO. and Amazon… Read More »
