QSR Drive-Thru study Chick-fil-A is a drive-thru leader in many categories, while Wendy’s and Taco Bell have slipped in their performance since last year, according to the study Market research agency and mystery shopping company SeeLevel HX has released its 20th annual QSR Drive-Thru study, a breakdown of drive-thru performance from 10 major quick-service restaurant brands. The study also… Read More »
From the Walmart Blog Sep2020 — Sept. 30, 2020 By Janey Whiteside, EVP and Chief Customer Officer, Walmart Walmart has been on a transformational journey for several years now, reimagining ways to create seamless omni-shopping experiences that save our customers time and inspire them whether in-store, online or via mobile. Today, our imagination becomes a reality as we… Read More »
Reference article on Skift Sep 2020 — Arne Sorenson the CEO of Marriott talks about building consumer confidence. Business Levels in U.S. and International Business is down in the U.S. close to 70%. China has been better and Sorenson thinks Chinese market could actually rebound to pre-pandemic levels as early as next year. “China reacted with extraordinary power… Read More »
Article from Nation’s Restaurant News Sep2020 – Despite fewer workers and less hours, labor costs are rising Overview “I do think wages will be going up whether it’s federally mandated or not. We are going to have to up the wages we pay to attract a better-quality person,” said Frank Tucker, a restaurant consultant and former global chief… Read More »
Editor Note: We do interviews with magazines (recently for NRN) and in those we express what we call “ad hoc” opinions based on what we have seen and heard. For sure, QSR orders for self-service kiosks have declined in certain segments. Drive-Thru has been steady through all of this. But orders from your usual fast-casual companies serving that… Read More »
Self-Order with Geo-Fencing From National Restaurant News Sep2020 — The brand’s revamped app includes a new best in class rewards system; later this month, one-touch curbside pickup rolls out a year ahead of schedule as the chain eyes new off-premise solutions including the virtual kitchen space Excerpts The company began testing the new curbside feature a few weeks… Read More »
From the Verge Aug2020 — Verge Excerpt: Amazon may be looking to bring the cashierless tech found at its Go convenience stores to Whole Foods supermarkets as early as next year, the New York Post reports. Amazon may start implementing the tech in Whole Foods sometime during the second quarter of 2021, according to the New York Post’s… Read More »
Article from HT Technology – Aug2020 — By Anna Wolfe – 08/20/2020 Excerpt: Taco Bell is rolling out a new store design that combines digital innovation with a people-first approach. Taco Bell Go Mobile The brand will open its first Taco Bell Go Mobile restaurant in Q1’21 and will feature five main updates targeted for digital adoption to… Read More »
From IGD Aug2020 — Couche-Tard, which operates mainly under the Circle K brand globally, is partnering with Standard Cognition to pilot autonomous checkout technology at four stores in Arizona. Under this partnership, the two companies will retrofit an existing convenience store with autonomous checkout technology in Phoenix. San Francisco based Standard Cognition was one of the first startups… Read More »
Opioid Dispensing Kiosk Press release August 2020 — Dartmouth company’s secure automated dispensing technology provides access to regulated, safe opioid supply DARTMOUTH, NS, Aug. 13, 2020 /CNW/ – More than 15,000 Canadians have died of an opioid-related overdose since January 2016. Dispension is transforming the distribution of regulated products with an integrated platform that combines industry-leading software, advanced biometrics,… Read More »
