Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.
Source: www.bloomberg.com
Nice talk on how online retailers are moving to brick and mortar and why. Costs primarily.
Not every company is rolling over as Amazon runs roughshod over the industry.
Source: www.bloomberg.com
Her “retail matrix” analyses four factors that affect retailers: brands, experiential, frictionless and low-cost. These ingredients largely determine success amid brutal competition.
Meanwhile, Kahn says, “digitally native vertical brands” have become big sellers. Niche brands like Warby Parker eyeglasses, Casper mattresses and Allbirds shoes are creating a very different shopping experience — and competing successfully against the retail behemoths.
Three blind Maryland residents and the National Federation of the Blind are suing Walmart.
Source: www.baltimoresun.com
Assisted checkout getting a bad name.
The technology resembles iPhone X capabilities, which currently doesn’t allow purchases in Amazon’s marketplace.
Source: www.bizjournals.com
Several gesture technologies do this now (activate on wink). I am surprised Amazon got a patent on this process though it is an ordering process and not a navigation process for disabled.
Walmart’s warehouse club, Sam’s Club is preparing to open the doors at a new Dallas area store that will serve as a testbed for the latest in retail technology. Specifically, the retailer will test out new concepts like mobile checkout, an Amazon Go-like camera system for inventory mana…
Source: techcrunch.com
Seems to be a lot of experimenting going on. Good to see proof of concept testing. They need to try and keep up if only for the stock market.
JR East has placed an automated kiosk on a platform at Akabane Station in Kita Ward, Tokyo, in a trial using AI. The kiosk began operating on Wednesday. The kiosk, fully automated with no human workers, contains nearly 120 cameras that read what products a customer has picked up and…
Source: japantoday.com
Merchandise returns cost retailers in the United States more than $350 million in sales last year, including up to $22.8 billion attributed directly to fraudulent returns and abuse, estimates data analytics firm Appriss.
"Fraud is such a big number in retail, one that largely goes unchecked," says Peter Trepp, CEO of FaceFirst, a software firm that provides a security face recognition platform for use in industries including retail, air transportation, casinos, sports and event venues. The company recently unveiled Fraud-IQ, which it calls the first facial recognition product built specifically for use against retail return fraud.
"It’s hard to find tools to combat fraud," Trepp says. "Part of this is because criminals have become so sophisticated. We think [facial recognition] is a contribution to battle this."
The new Fraud-IQ works in two ways to assist retailers. "First, it can identify people entering the store without a package and then showing up at the return counter with goods to return," Trepp says, "and the second works against repeat offenders."
Source: www.storesmagazine-digital.com
Amazon and Nike are creating new kinds of stores that make it easier to get customers what they want, when and where they want it. Digital ease is marrying in-person convenience.
Source: amp.businessinsider.com
McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?
Source: www.businessinsider.com
The best illustration to date I have seen of the ordering process along with the actual menus and operation of.
McDonald’s and its local franchisees are combining to invest $111 million in physical and technological upgrades at 140 Colorado restaurants this year and next, the company has announced.Click here to edit the content
Source: digital.olivesoftware.com
The work, which ranges from remodeling to complete rebuilds, is part of a $6 billion modernization effort McDonald’s will roll out across the U.S. by the end 2020, according to a news release issued Tuesday.
• Adding self-order kiosks to make ordering and paying easier
• Creation of new counters that allow workers to bring food to customers at the table
• Creation of designated parking spots for mobile order pick-ups
• Expanded McCafé counters and new digital menu boards
• New dining room decorations and updated exteriors
McDonald’s has more than 200 independently owned locations in Colorado, according to the company. State Senate President Kevin Grantham, R-Canon City, called the company “a leader in job creation and economic growth,” in Tuesday’s release.
